Email and Collaboration

UofL provides Microsoft Office365 Outlook email accounts to all faculty, staff and students. The system offers secure communication, 50 GB inbox storage, spam filtering and integration with OneDrive, SharePoint and Teams. Email access is available via web, desktop and mobile, with options for alumni forwarding and archiving.

Email spam, also known as junk email, is unsolicited bulk messages sent through email.

You can use the Report Message feature in Outlook to report phishing, junk or suspicious emails. This helps protect your account and the university from email threats. Use this function if you receive any email that seems suspicious or unwanted.

You can add trusted email addresses to your Safe Senders list in Outlook to ensure important messages are not marked as junk. This is helpful for receiving emails from specific senders, such as university services or automated systems.

Add trusted email addresses to your safe senders list in Outlook on the Web to ensure important messages are not sent to your junk folder. This is helpful for receiving emails from specific senders without interruption.

ITS uses Office 365 email encryption, a message-encrypting tool built into Microsoft Office 365. Learn more about email encryption, including what encryption means and what it can do.

Encrypted emails in Outlook help protect sensitive information by ensuring only intended recipients can read the message. There are clear indicators in Outlook and for external recipients to show when an email is encrypted.

Encrypting your email in Outlook helps protect sensitive information by ensuring only intended recipients can read your message. Outlook offers several encryption options, including “Encrypt-Only,” “Do Not Forward,” and confidential settings.

Set up your university email on your mobile device using the Outlook app or your device’s built-in mail app. These steps help you access your UofL email on the go.

Add a service account mailbox to your Outlook for easier management of service account email accounts. You must have delegate access before you can add the mailbox. These steps work for both the Outlook desktop application and Outlook on the Web.

The “Do Not Forward” feature in Outlook prevents recipients from forwarding, printing or copying the content of your email. This adds an extra layer of security for messages containing sensitive information.

A delegate can receive and respond email messages and meeting requests and responses for other mailboxes. Delegates can manage mailboxes, calendars and more based on the permissions they are assigned. This article details what Delegate Access does, what the different delegate permission levels are, and how to add and remove delegates from an account (as well as change delegate permissions).

ListServs are email lists that can be created to email groups of people associated with the university. Listservs are a great way to send important emails to a group of people, notify a specific group of people of an event, share important information and more. Learn how to request a listserv and manage listserv members.

Email distribution groups must be created by ITS at the system level.

UofL applies email sending limits to protect against spam, viruses and mass emailing threats. Knowing these limits helps you avoid sending errors and ensures your messages reach their recipients.

When you retire from the University of Louisville, you may be able to keep your UofL email account open or set up email forwarding, depending on your eligibility. This ensures you continue to receive important messages sent to your UofL address after retirement.

You can use the email archive feature in Outlook and Office 365 to store, search and manage older messages without filling up your main mailbox. This is helpful for keeping your inbox organized and meeting university retention requirements.

Learn what is included in the Microsoft Campus Agreement for University and personal use, how licensing and billing work, and how the agreement supports departmental and lab needs. This guide is for faculty, staff and students who want to understand their Microsoft software benefits and responsibilities.

Learn how to use Microsoft Teams for remote work, including video conferencing, file sharing and secure access to University of Louisville resources. This guide is for UofL employees and students who work or collaborate from off-campus. Using Teams and ITS remote work tools helps you stay productive and connected.

Learn how to use SharePoint, an online collaboration and file sharing tool included in the Microsoft Office365 suite. This guide explains how to request a new site, manage users and where to get help with your SharePoint site at UofL.

With Zoom Meetings, you can host, join, and manage virtual meetings for work, school or social gatherings. This guide is for anyone new to Zoom who wants to learn the basics and start meeting online quickly. Zoom helps you connect with others, share screens and collaborate from anywhere.

You can get secure remote technology support from the University of Louisville ITS HelpDesk using Bomgar (BeyondTrust). This guide explains how to start a Bomgar session, what to expect and how to get help with university devices and accounts. Faculty, staff and students who need remote troubleshooting or assistance should use these steps for quick support.