How to Set Up Email on Your Mobile Device

Objective or Task:

Add your UofL email account to your mobile device.

Instructions

  1. Download the Outlook app from your device’s app store, or open your device’s built-in mail app.
  2. Add a new account and select Microsoft Exchange as the account type.
  3. Enter your email address as userID@louisville.edu.
  4. Enter your ULink password when prompted.
  5. For the server name, enter outlook.office365.com.
  6. Choose a name for your account (for example, “UofL email”).
  7. Complete the setup by following any additional prompts.

Outcome

Your UofL email will be accessible from your mobile device using the Outlook app or your device’s mail app.

Need Additional Help?

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
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