Email spam, also known as junk email, is unsolicited bulk messages sent through email. Recipients of spam often have had their email addresses obtained by spambots, automated programs that crawl the internet looking for email addresses. Spammers use spambots to create email distribution lists. A spammer typically sends an email to millions of email addresses, with the expectation that only a small number will respond or interact with the message.
For assistance with SPAM:
- Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
- Monday through Thursday: 6:00am – 10:00pm
- Friday: 6:00am – 5:00pm
- Saturday: 7:00am – 5:00pm
- Sunday: 10:00am – 10:00pm
- University Holidays: 7:00am – 5:00pm
- Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
- If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
- Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
- Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
- In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.