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Change the owner of a service or sponsored account using the Identity Access Management portal if the current owner leaves or no longer manages the account. Only the current owner can complete this process. This change does not affect delegated email access for service accounts.

Use this guide to update your recovery email address or mobile phone in the Identity Management portal. You need current recovery information to reset your password or regain access to your account if you forget your password. This process applies to students, employees, service accounts and sponsored accounts.

Set up permanent email forwarding as a University of Louisville alum. After graduation, you can forward emails sent to your university address to a personal email account of your choice. This service is available to alumni who graduated in 1982 or later.

This FAQ article answers common questions about accessing, using, and managing your University of Louisville email account. It covers account activation, login, address book, contact groups and sending limits.

Security awareness training helps UofL faculty, staff and students recognize cyber threats, follow university policies and protect university data. The ITS Enterprise Security team offers training sessions, phishing simulations and online resources to build a culture of security.

CardBox accounts at the University of Louisville are created using your userID@louisville.edu email address. If you previously created a personal Box.com account with this address, you will receive an invitation to join the UofL CardBox system in your university email.

UofL’s departmental printing is managed exclusively by Canon Solutions America. Canon provides multifunction print devices, support and supplies for all university departments. You can print from your computer or personal device and email documents to Canon print queues for secure, convenient printing.

UofL provides Microsoft Office365 Outlook email accounts to all faculty, staff and students. The system offers secure communication, 50 GB inbox storage, spam filtering and integration with OneDrive, SharePoint and Teams. Email access is available via web, desktop and mobile, with options for alumni forwarding and archiving.

Set up your university email on your mobile device using the Outlook app or your device’s built-in mail app. These steps help you access your UofL email on the go.

Junk or spam emails are unsolicited messages that clutter your inbox and may contain unwanted advertisements or irrelevant content. Reporting junk emails helps UofL ITS improve spam filtering and protect the university’s email system.

Encrypted emails in Outlook help protect sensitive information by ensuring only intended recipients can read the message. There are clear indicators in Outlook and for external recipients to show when an email is encrypted.

Encrypting your email in Outlook helps protect sensitive information by ensuring only intended recipients can read your message. Outlook offers several encryption options, including “Encrypt-Only,” “Do Not Forward,” and confidential settings.

The “Do Not Forward” feature in Outlook prevents recipients from forwarding, printing or copying the content of your email. This adds an extra layer of security for messages containing sensitive information.

UofL applies email sending limits to protect against spam, viruses and mass emailing threats. Knowing these limits helps you avoid sending errors and ensures your messages reach their recipients.

When you retire from the University of Louisville, you may be able to keep your UofL email account open or set up email forwarding, depending on your eligibility. This ensures you continue to receive important messages sent to your UofL address after retirement.