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Use this guide to update your recovery email address or mobile phone in the Identity Management portal. You need current recovery information to reset your password or regain access to your account if you forget your password. This process applies to students, employees, service accounts and sponsored accounts.

Add a service account mailbox to your Outlook for easier management of service account email accounts. You must have delegate access before you can add the mailbox. These steps work for both the Outlook desktop application and Outlook on the Web.

You can add trusted email addresses to your Safe Senders list in Outlook to ensure important messages are not marked as junk. This is helpful for receiving emails from specific senders, such as university services or automated systems.

The “Do Not Forward” feature in Outlook prevents recipients from forwarding, printing or copying the content of your email. This adds an extra layer of security for messages containing sensitive information.

UofL provides Microsoft Office365 Outlook email accounts to all faculty, staff and students. The system offers secure communication, 50 GB inbox storage, spam filtering and integration with OneDrive, SharePoint and Teams. Email access is available via web, desktop and mobile, with options for alumni forwarding and archiving.

Encrypted emails in Outlook help protect sensitive information by ensuring only intended recipients can read the message. There are clear indicators in Outlook and for external recipients to show when an email is encrypted.

Set up your university email on your mobile device using the Outlook app or your device’s built-in mail app. These steps help you access your UofL email on the go.

Add trusted email addresses to your safe senders list in Outlook on the Web to ensure important messages are not sent to your junk folder. This is helpful for receiving emails from specific senders without interruption.

Encrypting your email in Outlook helps protect sensitive information by ensuring only intended recipients can read your message. Outlook offers several encryption options, including “Encrypt-Only,” “Do Not Forward,” and confidential settings.

You can use the email archive feature in Outlook and Office 365 to store, search and manage older messages without filling up your main mailbox. This is helpful for keeping your inbox organized and meeting university retention requirements.

UofL applies email sending limits to protect against spam, viruses and mass emailing threats. Knowing these limits helps you avoid sending errors and ensures your messages reach their recipients.

ITS uses Office 365 email encryption, a message-encrypting tool built into Microsoft Office 365. Learn more about email encryption, including what encryption means and what it can do.

Set up permanent email forwarding as a University of Louisville alum. After graduation, you can forward emails sent to your university address to a personal email account of your choice. This service is available to alumni who graduated in 1982 or later.

A delegate can receive and respond email messages and meeting requests and responses for other mailboxes. Delegates can manage mailboxes, calendars and more based on the permissions they are assigned. This article details what Delegate Access does, what the different delegate permission levels are, and how to add and remove delegates from an account (as well as change delegate permissions).

Email spam, also known as junk email, is unsolicited bulk messages sent through email.