Retirees - Email

Outlook: How to Manage Your UofL Email as a Retiree

 

Before You Begin:

  • Confirm your retiree status and eligibility with UofL Human Resources or ITS.
  • Have your UofL email credentials ready.
  • Know your preferred personal email address if you plan to set up forwarding.

Objective or Task:

Continue receiving UofL emails after retirement by keeping your account open or setting up email forwarding.

Instructions:

  1. Check Your Retiree Email Status

    • Contact UofL Human Resources or ITS to confirm if your UofL email account will remain open or if you need to set up forwarding.

  2. If Your Account Remains Open

    • Log in to your UofL email at outlook.office365.com using your UofL credentials.
    • Continue to use your email as usual.

  3. If You Need to Set Up Email Forwarding

    • Go to the Identity Management Portal.
    • Sign in with your UofL credentials.
    • Navigate to My Profile > Profile > Email Forwarding.
    • Enter your preferred personal email address.
    • Confirm the forwarding address and save your changes.

  4. Verify Forwarding

    • Send a test email to your UofL address and confirm it arrives at your personal email.

Outcome:

After completing these steps you will continue to receive emails sent to your UofL address, either by accessing your account directly or through email forwarding to your personal address. 

 

 

Frequently Asked Questions (FAQ)

Q: What happens to my UofL email when I retire?
A: Depending on your status or eligibility your email account may remain open or you may be able to set up email forwarding to a personal address. 

Q: How do I access my UofL email after retirement?
A: If your account remains open log in at outlook.office365.com with your UofL credentials. 

Q: How do I set up email forwarding as a retiree?
A: Use the Identity Management Portal, go to My Profile > Profile > Email Forwarding and enter your personal email address.

Q: Will I still appear in the UofL address book?
A: Retiree email accounts may still appear in the UofL address book but this can depend on your status and university policy. 

Q: Who can I contact if I have issues with my retiree email?
A: Contact the ITS HelpDesk at 502-852-7997 or visit the ITS HelpDesk site for support.

Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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