Voicemail Policy FAQs
Find answers to common questions about University of Louisville’s voicemail storage limits and message retention policies. This FAQ is for faculty, staff and students who use university voicemail services and need guidance on message quotas, retention and what happens when limits are reached. Understanding these policies helps you avoid missed messages and manage your voicemail responsibly.
Objective or Task
Review frequently asked questions about University of Louisville voicemail storage and retention policy.
FAQs
1. Are there any voicemail storage limitations?
Yes. The maximum message storage quota is 45MB (or 30 messages, not to exceed 90 minutes total per user). In addition a message aging policy of 14 days applies to all messages.
2. What happens if I am out of the office for more than 14 days and cannot check my voicemail?
The message aging policy will automatically delete all messages (read, unread and saved) older than 14 days. If you are planning a sabbatical or extended absence you can request extended message storage by submitting a work order.
3. What if I have a threatening message or a message related to pending litigation that needs to be saved longer than 14 days?
You can request extended message storage for threatening messages or messages related to litigation by submitting a work order.
4. What happens if I exceed my voicemail storage limitations?
You will receive three storage warnings:
- Issue Warning: At 40MB (about 84 minutes), you will hear “Your Inbox is almost full...” when logging in.
- Prohibit Send: At 42MB (about 87 minutes), you cannot send new messages and will hear “Your inbox is full. You cannot send new messages...”
- Prohibit Send and Receive: At 45MB (about 90 minutes), you cannot send or receive messages and will hear “Sorry. Your inbox is full. You cannot send or receive new messages...”
5. What does an outside caller hear if my mailbox is full and I am prohibited from receiving messages?
The caller will hear “You cannot record a message for User's Name. This mailbox is full.”
6. What does an internal caller hear if my mailbox is full and I am prohibited from receiving messages?
The message will not be delivered and the internal caller will receive a receipt of non-delivery on their system telephone.
7. What happens if my inbox reaches or exceeds the storage limit during message delivery?
For outside callers the system will deliver the message regardless of the quota. For internal callers the message will not be delivered and a non-delivery receipt will be sent.
8. What happens if I am prohibited from sending messages and try to send one to another internal user?
The system will indicate that the quota has been exceeded and will not allow you to record the message.
Further Readings
Need Additional Help
Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
Monday through Thursday: 6:00am – 10:00pm
Friday: 6:00am – 5:00pm
Saturday: 7:00am – 5:00pm
Sunday: 10:00am – 10:00pm
University Holidays: 7:00am – 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
Live Chat: Chat with the ITS HelpDesk during business hours.
Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.