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Learn how to manually submit a Host Information Profile (HIP) report using the GlobalProtect VPN client. This guide is for anyone who can connect to the VPN but cannot access university resources, and explains how to resubmit your HIP report for troubleshooting.

Learn how to generate and collect GlobalProtect VPN client logs to help troubleshoot connectivity issues. This guide is for anyone using the University VPN service and explains how to gather logs for IT support.

Firewall security modifications allow departments to request changes to existing firewall rules for enhanced protection or to meet new business requirements. All changes are reviewed to maintain campus-wide security.

Firewall exemptions allow specific systems or applications to bypass standard firewall restrictions for approved business needs. All exemptions are carefully reviewed to maintain campus security.

UofL protects its network using firewalls to block unauthorized access and secure university systems. Firewalls are managed by ITS Enterprise Security to maintain confidentiality, integrity and availability for campus resources.

UofL blocks access to certain web pages to protect the university network and comply with security policies. If you encounter a “Web Page Blocked Per University Policy” message, it means the site is restricted due to security, compliance or risk concerns.

Request a Virtual Private Network (VPN) account through the Identity Access Management portal to securely access university resources from off campus. Employees automatically receive VPN1 accounts. Students and employees needing specialized access can request additional VPN accounts as needed.

Connect your device to the MyResNet Wi-Fi network in university residence halls. Use these steps to register your device and get online quickly and securely.

Set up a sponsored guest account to provide extended wireless access for university visitors using the MyDevice portal. Only UofL faculty or administrative staff can sponsor guests.

Visitors to the University of Louisville can access campus Wi-Fi using the ULsponsor network for longer-term, sponsored access.

Visitors to the University of Louisville can access campus Wi-Fi using the ULvisitor network for short-term, limited access.

ULsecure is another UofL secure wireless network for students, faculty and staff which encrypts data in order to prevent intrusions and interception of traffic.

Install the GlobalProtect VPN app on your Android or iOS device to securely access University of Louisville resources from off campus. Use these steps to connect your mobile device to the university VPN.

Many communications service incur a cost. This article details communications service provided by ITS, their associated costs and more detailed information about each service offered.

UofL provides a high-speed campus ethernet data network interconnecting university buildings on three campuses. The campus network provides faculty, staff, and students the fastest and most secure access to campus servers, the internet, and our research networks.