How to Encrypt an Outlook Email

Outlook: How to Encrypt an Email

 

Before You Begin:

  • You must be signed in to your UofL email account.
  • For some Outlook versions you may need to connect to Rights Management Servers and download encryption templates before using encryption features.

Objective or Task:

Encrypt an email message in Outlook using the available encryption options.

Instructions:

Connect to Rights Management Servers and Get Templates (if prompted)

  1. In the Outlook web client compose a new message.
  2. At the top of the message window select the Options tab.
  3. Click the small, downward-facing arrow under Encrypt.
  4. Select Connect to Rights Management Servers and get templates.

Encrypt an Email

  1. In your message pane click Options at the top of the window.
  2. In the top bar click the small, downward-facing arrow under Encrypt.
  3. Select Encrypt-Only from the drop-down menu after choosing the correct mailbox (if prompted).

Additional Encryption Options

  • Do Not Forward: Prevents recipients from forwarding, printing or copying the message.
  • Confidential: Allows content to be modified but not copied or printed; marked as “intended for internal users only.”
  • Confidential View Only: Content cannot be modified, copied or printed; marked as “intended for internal users only.”

Outcome:

After completing these steps your email will be encrypted according to the selected option, helping to protect sensitive information and control how recipients can use your message.

Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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