Add a Safe Sender to Junk Email Options from Outlook on the Web

Objective or Task

Add an email address to the safe senders list in Outlook on the Web.

Instructions

  1. Log in to Outlook on the Web at https://outlook.office.com.
  2. Click the Settings icon (gear) in the top right corner.
  3. Click View all Outlook settings at the bottom of the settings pane.
  4. In the Settings window, select Mail.
  5. Click Junk email.
  6. Under Safe senders and domains, click + Add.
  7. Enter the email address you want to add (for example, PrintAnywhere@Louisville.DoNotReply.edu) and press Enter.
  8. Click Save to complete the process.

Outcome

The specified email address will be added to your safe senders list, and messages from that address will no longer be sent to your junk folder.

Need Additional Help?

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
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