Knowledge Base

Categories (11)

Administrative and Business

Articles and information on administrative and business systems of the university as an institution.
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Communication and Collaboration

Articles surrounding communication and collaboration needs. such as, phones and VoIP, Outlook email and calendaring, Teams collaboration, Media & A/V, and web services.
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Desktop, Devices and Printing

Articles on university-owned end-point devices, including laptops, desktops, mobile devices and related peripherals. Includes printing links, hardware details and application/software installation.
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Network (Wired and Wireless) and VPN

Articles and information related to connecting to the network for both wireless (Wi-Fi) and wired (Ethernet) services, virtual private network (VPN) and IP addresses.
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Storage and Servers

Articles on data storage (CardBox, OneDrive, SharePoint and other options) and other enterprise services including server and database management.
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Research Computing

Articles computing and storage infrastructure. Details on high-performance computing, storage systems & applications, research data services & software, and lab management systems.
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Information Security

Articles on security, identity and access management, network and system security, security consulting and training, incident response and investigation and security compliance.
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IT Professional Services

Articles on enterprise architecture, innovation and continuous improvement, digital accessibility, IT communication and documentation, IT service delivery and support.
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Teaching and Learning

Articles on technology and resources directly supporting teaching and learning and environments for academic pursuits.
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Student/Faculty Resources

Articles specific for students, such as, technology requirements for some academic units, and recommendations on specific devices. Term limits on email after graduation.
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Technology Purchasing Procedures

Articles about purchasing Microsoft Campus Agreements, Micorosoft 365 and IT standards for desktops, laptops and tablets.
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