Add a Safe Sender to Junk Email Options from Office 365 client

Outlook: How to Add an Email to Safe Senders

 

Before You Begin:

  • You need access to Outlook or Office 365.
  • Make sure you are signed in with your university email account.
  • If you are not in Cached mode, you may see an extra prompt.

Objective or Task:

Add an email address to your Safe Senders list in Outlook.

Instructions:

  1. Open Outlook or Office 365.
  2. Go to the Home menu.
  3. Click Junk.
  4. Select Junk E-mail Options.
  5. If prompted and you are not in Cached mode, click OK to continue.
  6. In the Junk E-mail Options window select the Safe Senders tab.


     
  7. Click the Add… button.
  8. Enter the email address you want to add (for example, PrintAnywhere@Louisville.DoNotReply.edu).
  9. Click OK.
  10. Click OK again to close the window.

Outcome:

After completing these steps emails from the address you added will be delivered to your inbox and not marked as junk.

 

Need Additional Help

Contact the ITS HelpDesk: Call 502-852-7997 during business hours:

  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.

If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.

Live Chat: Chat with the ITS HelpDesk during business hours.

Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.

In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.

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