Before You Begin
Ensure you have a valid UofL user account and login credentials.
Activate your account through the Identity Management portal at identity.louisville.edu.
Confirm your email address and nickname in ULink under Resources > Email Addresses.
Objective or Task
Learn how to activate, access and manage your UofL email account using Office365 Outlook.
Instructions
Activate Your Email Account
- Go to identity.louisville.edu.
- Log in and follow prompts to activate your account.
- Once activated, you can manage your profile and email settings.
Access Your Email
- Visit outlook.office365.com.
- Log in using your ULink userID@louisville.edu and ULink password.
- You may also access email through the Outlook desktop client or mobile app.
Set Up Email on Mobile Devices
- Download the Outlook app or configure your device’s email settings.
- Choose Microsoft Exchange as the account type.
- Enter your UofL credentials and follow setup prompts.
Use Email Features
- Send and receive emails using your preferred nickname (e.g., firstname.lastname@louisville.edu).
- Use the address book to find faculty and staff contacts.
- Create personal or public contact groups for collaboration.
- Archive emails using Outlook’s built-in archive tools (online or personal).
Student Email for Life
- After graduation, set up email forwarding in the Identity Management portal.
- Go to My Profile > Email for Life > switch to Yes > enter and confirm your forwarding address > Save.
Retiree Email Options
- Depending on eligibility, retirees may retain access or set up forwarding.
- Contact ITS for assistance with retiree email setup.
Outcome
After completing these steps, you will be able to activate, access, and manage your UofL email account securely across devices and platforms.
Further Readings
Need Additional Help
• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
o Monday through Thursday: 6:00am – 10:00pm
o Friday: 6:00am – 5:00pm
o Saturday: 7:00am – 5:00pm
o Sunday: 10:00am – 10:00pm
o University Holidays: 7:00am – 5:00pm
o Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
o If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.