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VPN: How to Create GlobalProtect Client Logs
Learn how to generate and collect GlobalProtect VPN client logs to help troubleshoot connectivity issues. This guide is for anyone using the University VPN service and explains how to gather logs for IT support.
Workday Financials: How to Access Training Resources
This article helps UofL faculty and staff access Workday Financials training resources. You will learn how to find guides, videos and support for financial tasks such as purchasing, expense reporting and budget management.
End-Point Support (Desktops & Mobile Devices): How to Request and Use Device Support at UofL
UofL ITS provides support for desktops, laptops, tablets and mobile devices. Services include troubleshooting, software installation, virus protection and remote assistance for university-owned equipment.
Desktop Support (SLA): How to Request Service Level Agreement Support at UofL
UofL ITS offers desktop support through Service Level Agreements (SLA) for departments. SLA coverage includes lifecycle support, imaging, antivirus, file share management and hardware purchasing.
Desktop & Device Support Standard Configurations: How to Use Standard Device Setups at UofL
UofL ITS recommends standard configurations for desktops and devices to streamline support, deployment and security. Standardization ensures compatibility and efficient management.