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- Knowledge Base
- Technology Purchasing Procedures
UofL ITS offers desktop support through Service Level Agreements (SLA) for departments. SLA coverage includes lifecycle support, imaging, antivirus, file share management and hardware purchasing.
- Knowledge Base
- Desktop, Devices and Printing
- Departmental Support
UofL ITS provides support for desktops, laptops, tablets and mobile devices using the Bomgar - BeyondTrust tool. Services include troubleshooting, software installation, virus protection and remote assistance for university-owned equipment.
- Knowledge Base
- Communication and Collaboration
- Media and A/V
UofL provides AV and technology support for special events, including conferences, banquets and student activities. Services include equipment rental, setup and technical assistance.
- Knowledge Base
- IT Professional Services
- Innovation and Continuous Improvement
You can use the AI Support Agent, ITS's new Virtual Service Agent (VSA), to get help with service-related questions. This guide is for anyone who needs assistance with ITS-related resources and wants to use the AI Support Agent to get the answers they need.
- Knowledge Base
- Teaching and Learning
- Academic Technology & Support
You can get help with classroom technology at UofL by contacting the right support team for your building. This guide explains how to find support, request help and what to expect. Faculty, staff and students who need technology assistance in classrooms should use these steps to resolve issues quickly.