You can request and manage service accounts and sponsored accounts through our Identity Access Management system. These articles detail how to manage service accounts and sponsored accounts you own, including how to renew service accounts and sponsored accounts, how to change owners of these accounts, and how to close these accounts.
Renew your service or sponsored account using Identity Access Management portal to maintain access. Service accounts require renewal every 12 months, and sponsored accounts every 180 days. Only the owners and managers of these accounts can complete this process using their personal University account.
Change the owner of a service or sponsored account using the Identity Access Management portal if the current owner leaves or no longer manages the account. Only the current owner can complete this process. This change does not affect delegated email access for service accounts.
Close a service account or sponsored account when it is no longer needed. Only the account owner or manager can request closure. You can either contact the ITS HelpDesk to close these accounts or close them using the Identity Access Management portal.
Use the Identity Access Management portal to add a UofL email to a sponsored account that has already been requested and created. Only the owner/manager of the sponsored account can add email to the sponsored account. UofL email for a sponsored account comes with a cost, which is charged to your department.