Knowledge Base

Categories (9)

Administrative and Business

Articles and information on administrative and business systems of the university as an institution. Our management includes business capability and process automation, financial and procurement systems, human resource systems and student information systems.
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Communication and Collaboration

A wide variety of services that facilitate institutional communication and collaboration needs. Includes telephones and conferencing, Outlook email and calendaring, Teams collaboration services, media (digital screens) and audio/visual, and web services.
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Desktop, Devices and Printing

Information for university-owned end-point devices, including laptops, desktops, mobile devices, and related peripherals. Includes printing links, hardware details and application/software installation.
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Network (Wired and Wireless) and VPN

Articles and information related to connecting to the network for both wireless (Wi-Fi) and wired (Ethernet) services, virtual private network (VPN) and IP addresses.
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Storage and Servers

Data and file storage (CardBox, OneDrive and other options) information. Other enterprise technology environment articles - including data center services, database management.
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Research Computing

Articles and information for the research community on our cutting-edge computing and storage infrastructure, including comprehensive training. Details on high-performance computing, storage systems and applications, research data services and software, and lab management systems.
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Information Security

Articles on security, identity and access management, network and system security, security consulting and training, incident response and investigation and security compliance.
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IT Professional Services

One IT for UofL community: includes enterprise architecture, innovation and continuous improvement, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio project management and outreach.
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Teaching and Learning

Articles on technology and resources directly supporting teaching and learning and environments for academic pursuits.
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