| Issue |
Who to Contact |
| I cannot sign into Workday |
ITS HelpDesk |
| System says “Unavailable” when trying to sign in |
ITS HelpDesk |
| UL2FCTR / Duo is not working |
ITS HelpDesk |
| Finance security access level is not correct |
WRKDYFIN@louisville.edu |
| Financial data privacy concern |
WRKDYFIN@louisville.edu |
| A critical Finance deadline is blocked |
WRKDYFIN@louisville.edu |
| Personal (HR) information is not correct |
Review WorkdayHR Day 1 resources |
| Time or leave balances are incorrect |
Submit a ticket |
| Current UofL benefits are not correct |
Submit a ticket |
| Assistance with paycheck |
Review WorkdayHR paycheck resources |
| Help completing a Finance task |
Review Workday Finance training resources |
| Finance pop‑up error is re‑occurring |
Review Workday Finance training resources |
| Team list is not correct in Workday |
Review supervisory organization charts |
| Need a new supervisory organization |
Review supervisory organization charts |
| Supervisory organization needs editing |
Review supervisory organization charts |
| Workday HR question |
workdayhr@louisville.edu |
| Workday Finance question |
WRKDYFIN@louisville.edu |
| Cannot find a specific HR report |
workdayhr@louisville.edu |
| UofL Health employee |
Contact UofL Health Central HR |