Desktop and Mobile Devices

Support for university-owned end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not printing-related. Devices as part of a service-level agreement (SLA) for Desktop Support, institutionally owned loaner equipment, shared pool or unit computing environment. Includes hardware lifecycle and recycling, resource planning, and active directory management.

Categories (4)

Desktop & Mobile Device Support

Support for university-owned end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not printing-related. Desktop Support SLA services includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
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Hardware Lifecycle

Purchasing consultation, hardware procurement, device refresh, leasing, and technology recycling.
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Printing and Related Services

Canon printers and copier support, for copy, scan, fax, and print. Includes management of copy centers, print quota and other replicating technologies.
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Application Distribution

Distribution, installation and troubleshooting of software and licenses via online methods and license servers. Includes both cloud-based and desktop software.
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