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Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as CardBox or VPN, and manage both service and sponsored accounts.

PeopleSoft Campus Solutions (CS) is the system of record for most academic administrative functions to manage the entire student lifecycle. It includes modules for admissions, enrollment, academic records, course scheduling, and financial aid. The system supports personalized student experiences and helps UofL maintain compliance with educational regulations.

Let us help you navigate the purchase of your next system or computing device. We work with approved vendors and can gather bid options based on your needs.

Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.

Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.

The installation and configuration of standard software, whether part of our Microsoft Office365 products, Adobe offerings or a user-specified product, is included in our support plans.

The Integrated Research Information System (iRIS) at UofL holds numerous applications, contract forms and research compliance materials. Our team handles support tickets and system requests.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Let us identify and evaluate potential threats and vulnerabilities to your technology assets, such as data, applications systems, and infrastructure, to determine the probability and impact of these risks.

A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.

Workday Finance is a comprehensive financial management system that integrates core functions like accounting, budgeting, procurement, and financial reporting. It offers real-time visibility into financial data, enabling organizations to make agile, data-driven decisions. The platform supports automation of routine tasks and compliance tracking, reducing manual effort and risk.

Workday Human Resources (HR) is a cloud-based solution designed to manage the full employee lifecycle, from recruitment and onboarding to performance and career development. It centralizes employee data, making it easier for HR teams to access and analyze workforce insights. The platform supports organizational planning, compensation management, and employee engagement tools.

Cayuse is a cloud-based, electronic research administration system designed to support the full research project lifecycle. If experiencing login issues, Cayuse advises to clear your browser's cache or use an incognito window. Additionally, a Help Center is available within the system. For other system support, submit a ticket.

ITS Enterprise Security is in charge of the vulnerability management program. Vulnerability management support for systems and applications for colleges, departments and units on all campuses. A systematic review that encompasses assessment, prioritization, and remediation to reduce UofL's overall risk over time.

Support for Duo (UL2FCTR) system, UofL's two-factor authentication adds a second layer of security to all online accounts by requiring a second piece of information before you can log into a system.