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Let us help you navigate the purchase of your next system or computing device. We work with approved vendors and can gather bid options based on your needs.

Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.

The installation and configuration of standard software, whether part of our Microsoft Office365 products, Adobe offerings or a user-specified product, is included in our support plans.

The Integrated Research Information System (iRIS) at UofL holds numerous applications, contract forms and research compliance materials. Our team handles support tickets and system requests.

Let us identify and evaluate potential threats and vulnerabilities to your technology assets, such as data, applications systems and infrastructure, to determine the probability and impact of these risks.

A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.

End-to-end management of the university’s Drupal CMS infrastructure hosted on the Acquia Cloud Platform. This service ensures secure, scalable, and high-performing web environments for institutional websites. Key offerings include infrastructure oversight, platform maintenance, performance optimization and issue resolution.

Cayuse is a cloud-based, electronic research administration system designed to support the full research project lifecycle. If experiencing login issues, Cayuse advises to clear your browser's cache or use an incognito window. Additionally, a Help Center is available within the system. For other system support, submit a ticket.

Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.

Support process of identifying and fixing the root causes of vulnerabilities and threats within a computer system or network to eliminate them and prevent future exploitation. Service include containing an incident's impact, eradicating the threat, restoring affected systems and implementing new preventative measures.

Device management and effective technical support for classrooms equipped with AR/VR technologies.

Support to optimize code and workflows, selection of computing resources, scripting and visualization. Grant writing support including system design and budgetary quotes.