Physical Security Services

Service Offerings

Card Access Reporting

• Generation of building access logs for authorized personnel
• Audit support for compliance and incident investigations
• Scheduled and on-demand reporting options

Security Device Management

• Installation and configuration of card readers, cameras, and door controllers
• Integration with centralized access control systems
• Maintenance and lifecycle support for physical security hardware

Access Issue Resolution

• Troubleshooting of card reader malfunctions and access failures
• Coordination with campus safety for urgent access concerns
• Root cause analysis and corrective actions

User Access Administration

• Adding or removing access privileges for faculty, staff, and students
• Role-based access provisioning aligned with departmental needs
• Emergency access adjustments and temporary permissions

Building Security Oversight

• Strategic planning for secure building entry points
• Collaboration with campus safety for lockdown protocols and alerts
• Infrastructure reviews to support renovations and new construction

Benefits

• Centralized management of physical access systems
• Enhanced campus safety and accountability
• Reduced downtime and faster resolution of access issues
• Scalable infrastructure to support growth and modernization
• Compliance with university security policies and standards

Who Can Use This Service

• Departmental administrators and building managers
• Campus safety and emergency response teams
• Facilities and operations staff
• IT and security personnel managing access systems

Getting Started

1. Request a service through a ticket for Physical Security. 
2. Choose the appropriate service (e.g., access report, device request, user access change).
3. Submit the request through the guided workflow.
4. For urgent issues or consultations, contact the Physical Security Team at securitysupport@louisville.edu.