Popular Services

Workday Human Resources (HR) is a cloud-based solution designed to manage the full employee lifecycle, from recruitment and onboarding to performance and career development. It centralizes employee data, making it easier for HR teams to access and analyze workforce insights. The platform supports organizational planning, compensation management, and employee engagement tools.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Workday Finance is a comprehensive financial management system that integrates core functions like accounting, budgeting, procurement, and financial reporting. It offers real-time visibility into financial data, enabling organizations to make agile, data-driven decisions. The platform supports automation of routine tasks and compliance tracking, reducing manual effort and risk.

PeopleSoft Campus Solutions (CS) is the system of record for most academic administrative functions to manage the entire student lifecycle. It includes modules for admissions, enrollment, academic records, course scheduling, and financial aid. The system supports personalized student experiences and helps UofL maintain compliance with educational regulations.

ITS Enterprise Security is in charge of the vulnerability management program. Vulnerability management support for systems and applications for colleges, departments and units on all campuses. A systematic review that encompasses assessment, prioritization, and remediation to reduce UofL's overall risk over time.

Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.

Proactively identifies and addresses security controls, conducts regular audits and manages risks with continuous monitoring to protect data, prevent breaches, maintain reputation and avoid penalties for non-compliance.

We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.

We provide a high-speed campus ethernet data network interconnecting university buildings on three campuses. The wired campus network provides faculty, staff and students the fastest and most secure access to campus servers, the Internet and our research networks. All campus wired network connections are switched, not shared, ensuring performance and reliability.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested.

Microsoft Outlook Email is provided to University of Louisville faculty, staff, and students for secure, reliable email communication through Microsoft 365. Outlook supports professional correspondence, calendar scheduling, and contact management, ensuring seamless integration with other university systems and collaboration tools.

We manage, maintain and optimize database environments, on-prem and in cloud, for units and departments. Our support includes security management, backup and recovery, monitoring and upgrades.

Let ITS help you make informed administrative decisions with technology-driven methods for accessing quantitative data and analyzing results. Our knowledge of university applications, infrastructure and tools allows us to provide administrators with detailed intelligence strategies and solutions.

Services that control and optimize web addresses (URLs) to enhance user experience, improve search engine visibility (SEO), and ensure website security.

We maintain and manage UofL's wireless (Wi-Fi) network on all campuses with 802.11n dual band 2.4/5GHz Wi-Fi. With four different types of wireless access, we have options for the best connectivity and extended, certified access depending on your needs and UofL sign-in level.

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as CardBox or VPN, and manage both service and sponsored accounts.

Our GlobalProtect Virtual Private Network (VPN) allows users in a remote location or on a public network to securely connect to protected university resources not usually accessible off-campus. Requesting an account and installing software is needed.

Comprehensive management of CardBox, our unlimited, cloud storage solution through Box. Departmental folders and other collaboration services are available.

TeamDynamix (TDX) is the University of Louisville’s enterprise platform for IT Service Management (ITSM), project management, and enterprise service management. It supports service delivery, ticketing, project tracking, and workflow automation across departments.

Microsoft Project is a project management software developed by Microsoft, designed to help individuals and teams plan, execute, and track projects efficiently. Microsoft Visio is a diagramming and vector graphics application. It’s designed to help users create professional diagrams, flowcharts, organizational charts, network maps, floor plans, engineering designs, and more.

Services for setting up user authentication. We utilize modern authentication for single-sign-on and enable Microsoft/Office 365 advanced security sign-in features with client applications. Support is available if you have an application using POP, IMAP or other basic authentication.

For approved exemptions to university's networking policies, it is possible to obtain a static IP address on a device connected to our wireless network.

Office 365 Outlooks and Teams integrated calendaring support services, including setting up shared resources.

The installation and configuration of standard software, whether part of our Microsoft Office365 products, Adobe offerings or a user-specified product, is included in our support plans.

We're responsible for innovative solutions and approaches to Artificial Intelligence (AI) and generative AI (GenAI) tools. Let us help you optimize, create efficiencies and empower your creative applications.