Popular Services

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as Active Directory, Authentication Services, Bitwarden, CardBox, Desktop Support (SA), Drupal, SiteImprove, OnBase, Project/Visio, Research Computing Account, Tier 1 Account, VPN Services, Web Analytics.

Physical Security Systems/Access Control Division of Public Safety provides managed physical security services to support secure access to university buildings and facilities. These services include oversight of card access systems, deployment of security devices, resolution of access issues and user access management. The infrastructure is designed to ensure safety, accountability and operational continuity across campus.

TeamDynamix (TDX) is the University of Louisville’s enterprise platform for IT Service Management (ITSM), project management and enterprise service management. It supports service delivery, ticketing, project tracking and workflow automation across departments.

We provide a high-speed campus ethernet data network interconnecting university buildings on three campuses. The wired campus network provides faculty, staff and students the fastest and most secure access to campus servers, the Internet and our research networks. All campus wired network connections are switched, not shared, ensuring performance and reliability.

End-to-end management of the university’s Drupal CMS infrastructure hosted on the Acquia Cloud Platform. This service ensures secure, scalable, and high-performing web environments for institutional websites. Key offerings include infrastructure oversight, platform maintenance, performance optimization and issue resolution.

Webex is the University of Louisville’s preferred telephone service. The Webex application can be used on a desktop, laptop, tablet or cellular device to make and receive phone calls using your UofL phone number. Webex calling allows encrypted calls from any location, whether on or off campus. Webex also allows self-service control over your phone settings including call forwarding, voicemail, do not disturb, blocking numbers and more.

Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.

Our service teams can consult about Voice over Internet Protocol (VolP) services and setup your network connection through a work order. There are several options of phone models available depending on your needs.

Workday Finance is a comprehensive financial management system that integrates core functions like accounting, budgeting, procurement and financial reporting. It offers real-time visibility into financial data, enabling organizations to make agile, data-driven decisions. The platform supports automation of routine tasks and compliance tracking, reducing manual effort and risk.

University-affiliated faculty members, postdocs, students or research lab staff members can request accounts for access to powerful computing systems. All of the systems are administered by a team of specialized HPC system administrators and supported by a team of research computing consultants with experience in HPC.

Microsoft Outlook Email is provided to University of Louisville faculty, staff and students for secure, reliable email communication through Microsoft 365. Outlook supports professional correspondence, calendar scheduling and contact management, ensuring seamless integration with other university systems and collaboration tools.

Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.

For approved exemptions to university's networking policies, it is possible to obtain a static IP address on a device connected to our wireless network.

PeopleSoft Campus Solutions (CS) is the system of record for most academic administrative functions to manage the entire student lifecycle. It includes modules for admissions, enrollment, academic records, course scheduling and financial aid. The system supports personalized student experiences and helps UofL maintain compliance with educational regulations.

Workday Human Resources (HR) is a cloud-based solution designed to manage the full employee lifecycle, from recruitment and onboarding to performance and career development. It centralizes employee data, making it easier for HR teams to access and analyze workforce insights. The platform supports organizational planning, compensation management and employee engagement tools.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested. The Network and Connectivity Management form can be used to request SSL/TLS Certificates.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Administering, overseeing and ensuring the optimal performance of university servers - on-prem and cloud. Support and management of shared directories, applications and folders.

For portal homepage button, users can submit a Report an Issue form.

Support for Duo (UL2FCTR) system, UofL's two-factor authentication adds a second layer of security to all online accounts by requiring a second piece of information before you can log into a system.

Microsoft Project is a project management software developed by Microsoft, designed to help individuals and teams plan, execute and track projects efficiently. Microsoft Visio is a diagramming and vector graphics application. It’s designed to help users create professional diagrams, flowcharts, organizational charts, network maps, floor plans, engineering designs and more.

Our account provisioning supports the modification and removal of accounts and permissions based on user roles and organizational policies. Support for single-sign-on configuration, UserID changes or alternative accounts.

The installation and configuration of standard software, whether part of our Microsoft Office365 products, Adobe offerings or a user-specified product, is included in our support plans.

We maintain and manage UofL's wireless (Wi-Fi) network on all campuses with 802.11n dual band 2.4/5GHz Wi-Fi. With four different types of wireless access, we have options for the best connectivity and extended, certified access depending on your needs and UofL sign-in level.

The Integrated Research Information System (iRIS) at UofL holds numerous applications, contract forms and research compliance materials. Our team handles support tickets and system requests.