Popular Services

Physical Security Systems/Access Control Division of Public Safety provides managed physical security services to support secure access to university buildings and facilities. These services include oversight of card access systems, deployment of security devices, resolution of access issues and user access management. The infrastructure is designed to ensure safety, accountability and operational continuity across campus.

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as Active Directory, Authentication Services, Bitwarden, CardBox, Desktop Support (SA), Drupal, SiteImprove, OnBase, Project/Visio, Research Computing Account, Tier 1 Account, VPN Services, Web Analytics.

Our service teams can consult about Voice over Internet Protocol (VolP) services and setup your network connection through a work order. There are several options of phone models available depending on your needs.

End-to-end management of the university’s Drupal CMS infrastructure hosted on the Acquia Cloud Platform. This service ensures secure, scalable, and high-performing web environments for institutional websites. Key offerings include infrastructure oversight, platform maintenance, performance optimization and issue resolution.

Webex is the University of Louisville’s preferred telephone service. The Webex application can be used on a desktop, laptop, tablet or cellular device to make and receive phone calls using your UofL phone number. Webex calling allows encrypted calls from any location, whether on or off campus. Webex also allows self-service control over your phone settings including call forwarding, voicemail, do not disturb, blocking numbers and more.

We provide a high-speed campus ethernet data network interconnecting university buildings on three campuses. The wired campus network provides faculty, staff and students the fastest and most secure access to campus servers, the Internet and our research networks. All campus wired network connections are switched, not shared, ensuring performance and reliability.

TeamDynamix (TDX) is the University of Louisville’s enterprise platform for IT Service Management (ITSM), project management and enterprise service management. It supports service delivery, ticketing, project tracking and workflow automation across departments.

We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.

Support for all security incidents - defined as an adverse or malicious event in a UofL information system/network/resource or the threat of the occurrence of such an event.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested. The Network and Connectivity Management form can be used to request SSL/TLS Certificates.

The Integrated Research Information System (iRIS) at UofL holds numerous applications, contract forms and research compliance materials. Our team handles support tickets and system requests.

Our GlobalProtect Virtual Private Network (VPN) allows users in a remote location or on a public network to securely connect to protected university resources not usually accessible off-campus. Requesting an account and installing software is needed.

University-affiliated faculty members, postdocs, students or research lab staff members can request accounts for access to powerful computing systems. All of the systems are administered by a team of specialized HPC system administrators and supported by a team of research computing consultants with experience in HPC.

PeopleSoft Campus Solutions (CS) is the system of record for most academic administrative functions to manage the entire student lifecycle. It includes modules for admissions, enrollment, academic records, course scheduling and financial aid. The system supports personalized student experiences and helps UofL maintain compliance with educational regulations.

Microsoft Outlook Email is provided to University of Louisville faculty, staff and students for secure, reliable email communication through Microsoft 365. Outlook supports professional correspondence, calendar scheduling and contact management, ensuring seamless integration with other university systems and collaboration tools.

Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Workday Finance is a comprehensive financial management system that integrates core functions like accounting, budgeting, procurement and financial reporting. It offers real-time visibility into financial data, enabling organizations to make agile, data-driven decisions. The platform supports automation of routine tasks and compliance tracking, reducing manual effort and risk.

Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.

The installation and configuration of standard software, whether part of our Microsoft Office365 products, Adobe offerings or a user-specified product, is included in our support plans.

Workday Human Resources (HR) is a cloud-based solution designed to manage the full employee lifecycle, from recruitment and onboarding to performance and career development. It centralizes employee data, making it easier for HR teams to access and analyze workforce insights. The platform supports organizational planning, compensation management and employee engagement tools.

For approved exemptions to university's networking policies, it is possible to obtain a static IP address on a device connected to our wireless network.

A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.

Support of the centralized management of users, computers, and other network resources within UofL's Windows-based network.

We manage, maintain and optimize database environments, on-prem and in cloud, for units and departments. Our support includes security management, backup and recovery, monitoring and upgrades.