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Services or Offerings?
Account Management
  1. Services
  2. Information Security
  3. Identity and Access Management
Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as Active Directory, Authentication Services, Bitwarden, CardBox, Desktop Support (SA), Drupal, SiteImprove, OnBase, Project/Visio, Research Computing Account, Tier 1 Account, VPN Services, Web Analytics.
Database Management Services
  1. Services
  2. Networks, Storage and Servers
  3. Database Management
We manage, maintain and optimize database environments, on-prem and in cloud, for units and departments. Our support includes security management, backup and recovery, monitoring and upgrades.
Network Security
  1. Services
  2. Information Security
  3. Secure Computing
We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.
OnBase Services
  1. Services
  2. Administrative and Business
  3. Content & Document Management
OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.
Security Incident Response
  1. Services
  2. Information Security
  3. Security Incident Response and Investigation
Support for all security incidents - defined as an adverse or malicious event in a UofL information system/network/resource or the threat of the occurrence of such an event.
Server Management
  1. Services
  2. Networks, Storage and Servers
  3. Server and Storage Management
Administering, overseeing and ensuring the optimal performance of university servers - on-prem and cloud. Support and management of shared directories, applications and folders.
System Status Management
  1. Services
  2. Networks, Storage and Servers
  3. Monitoring and Alert Management
A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.
Threat Monitoring & Management
  1. Services
  2. Information Security
  3. Security Policy and Compliance
The policies, procedures and automated actions for recognizing potential threats and vulnerabilities in technology infrastructure and classifying their severity and potential impact.
Web Development - Drupal
  1. Services
  2. Communication and Collaboration
  3. Web Services
End-to-end management of the university’s Drupal CMS infrastructure hosted on the Acquia Cloud Platform. This service ensures secure, scalable, and high-performing web environments for institutional websites. Key offerings include infrastructure oversight, platform maintenance, performance optimization and issue resolution.
Data Storage & Management
  1. Services
  2. Research Computing
  3. Research Computing and Applications
We work to help you determine the resources best suited to your storage needs, including secure, high-capacity storage solutions, and data transfer services for research data.
Security Compliance Management
  1. Services
  2. Information Security
  3. Security Policy and Compliance
Proactively identifies and addresses security controls, conducts regular audits and manages risks with continuous monitoring to protect data, prevent breaches, maintain reputation and avoid penalties for non-compliance.
Management of Active Directory
  1. Services
  2. Desktop and Mobile Devices
  3. Desktop & Mobile Device Support
Support of the centralized management of users, computers, and other network resources within UofL's Windows-based network.
Connectivity - Authentication Services
  1. Services
  2. Networks, Storage and Servers
  3. Network and Connectivity Management
Services for setting up user authentication. We utilize modern authentication for single-sign-on and enable Microsoft/Office 365 advanced security sign-in features with client applications. Support is available if you have an application using POP, IMAP or other basic authentication.
Microsoft Project or Visio
  1. Services
  2. Communication and Collaboration
  3. Email and Collaboration Services
Microsoft Project is a project management software developed by Microsoft, designed to help individuals and teams plan, execute and track projects efficiently. Microsoft Visio is a diagramming and vector graphics application. It’s designed to help users create professional diagrams, flowcharts, organizational charts, network maps, floor plans, engineering designs and more.