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Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as CardBox or VPN, and manage both service and sponsored accounts.

We manage, maintain and optimize database environments, on-prem and in cloud, for units and departments. Our support includes security management, backup and recovery, monitoring and upgrades.

Aligning IT services with business goals, increasing efficiency, and enhancing user satisfaction through structured workflows and a customer-centric approach. Key practices include managing incidents, problems, scheduling changes, and service requests, often following established frameworks like ITIL.

We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Support for all security incidents - defined as an adverse or malicious event in a UofL information system/network/resource or the threat of the occurrence of such an event.

Administering, overseeing and ensuring the optimal performance of university servers - on-prem and cloud. Support and management of shared directories, applications and folders.

A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.

The policies, procedures and automated actions for recognizing potential threats and vulnerabilities in technology infrastructure and classifying their severity and potential impact.

We work to help you determine the resources best suited to your storage needs, including secure, high-capacity storage solutions, and data transfer services for research data.

Proactively identifies and addresses security controls, conducts regular audits and manages risks with continuous monitoring to protect data, prevent breaches, maintain reputation and avoid penalties for non-compliance.

ITS Enterprise Security is in charge of the vulnerability management program. Vulnerability management support for systems and applications for colleges, departments and units on all campuses. A systematic review that encompasses assessment, prioritization, and remediation to reduce UofL's overall risk over time.

Support of the centralized management of users, computers, and other network resources within UofL's Windows-based network.

Services for setting up user authentication. We utilize modern authentication for single-sign-on and enable Microsoft/Office 365 advanced security sign-in features with client applications. Support is available if you have an application using POP, IMAP or other basic authentication.

Microsoft Project is a project management software developed by Microsoft, designed to help individuals and teams plan, execute, and track projects efficiently. Microsoft Visio is a diagramming and vector graphics application. It’s designed to help users create professional diagrams, flowcharts, organizational charts, network maps, floor plans, engineering designs, and more.