Introduction
Network Ethernet (Wired) Services at the University of Louisville provide reliable, high-speed Internet connectivity for faculty, staff and administrative units across campus. These services are essential for supporting academic research, administrative operations, and secure access to university systems. Delivered under defined Service-Level Agreements (SLAs), wired network services ensure consistent performance, uptime, and support response times aligned with institutional technology standards.
Details
Wired network services are delivered through the university’s managed Ethernet infrastructure, which includes wall-mounted data jacks, switches, and secure VLAN configurations. SLAs define expectations for service availability, troubleshooting response times and repair resolution.
- Access Points: Ethernet ports in offices, classrooms, labs and shared spaces
- Service Request Procedures: Submit a ticket for activation, troubleshooting, or relocation
- Additional Support: ITS HelpDesk at (502) 852-7997
- Associated Documentation: Network access guidelines, port activation forms and security policies
SLA Highlights:
- Priority 1 (Critical Outage): Response within 2 business hours; resolution within 1 business day
- Priority 2 (Degraded Service): Response within 4 business hours; resolution within 2 business days
- Priority 3 (Standard Request): Response within 1 business day; resolution within 3–5 business days
Key Features
- High-speed wired internet access (1 Gbps or higher)
- Secure VLAN segmentation for departmental traffic
- Static IP or DHCP configuration options
- Reliable connectivity for desktops, printers, and research equipment
- Support for VoIP phones and other networked devices
- Monitoring and diagnostics by ITS Network Operations
Benefits
- Stable and secure network performance
- Reduced latency and higher reliability compared to wireless
- Enhanced support for bandwidth-intensive applications
- Improved security through physical connection and VLAN controls
- SLA-backed response and resolution times
- Scalable infrastructure for departmental growth
Audience
- Faculty and Staff: Use wired connections for workstations, phones and printers
- Administrative Units: Ensure reliable connectivity for business operations
- Support Teams: Manage device configurations and troubleshoot network issues
- Research Labs: Maintain consistent connectivity for specialized equipment
How to Get Started
- Identify the Ethernet port location and device to be connected.
- Submit a service request for activation or troubleshooting.
- ITS will verify port status, configure VLAN settings, and ensure connectivity.
- Follow any provided setup instructions for IP configuration.