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Foundational to our OneIT strategy, governance, and enterprise architecture is redefining service excellence for our UofL community. This includes consulting services as we strive to ensure every customer benefits from the full spectrum of our technical abilities and together, drive mutual growth of our technology solutions.

Our consulting services include processes and procedures to maintain essential functions and resume operations during and after a disruptive event like a natural disaster, cyberattack, or equipment failure.

Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.

Aligning IT services with business goals, increasing efficiency, and enhancing user satisfaction through structured workflows and a customer-centric approach. Key practices include managing incidents, problems, scheduling changes, and service requests, often following established frameworks like ITIL.

We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.

Support for all security incidents - defined as an adverse or malicious event in a UofL information system/network/resource or the threat of the occurrence of such an event.

A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.

Support for restoring applications, systems and data after an incident or various disruptions such as an electrical outage, natural disaster or cyber attack.

For major technology projects and implementations that have community or university-wide impact, a comprehensive communication and marketing plan with various dates, types of communication/announcements and different audiences is required.

Data integration and consulting on the process of combining and harmonizing data from multiple sources into a unified view to support analysis, reporting, and decision-making.

ITS Enterprise Security is in charge of the vulnerability management program. Vulnerability management support for systems and applications for colleges, departments and units on all campuses. A systematic review that encompasses assessment, prioritization, and remediation to reduce UofL's overall risk over time.

As part of application management and digital transformation, we support solutions that can simplify or rationalize process flows for clarity, speed, and consistency across UofL's enterprise systems.