Telephones (VoIP)

Introduction

VoIP (Voice over Internet Protocol) Telephone Services at the University of Louisville provide modern, secure and flexible voice communication across campus. This service enables faculty, staff, and administrative units to make and receive calls using university-assigned phone numbers through internet-connected desk phones. 

Details

VoIP services are delivered through the university’s network infrastructure using Cisco IP phones and centralized call management systems. Services are categorized by location (office, shared spaces, remote work) and user role (staff, faculty, admin).

  • Access Points: Physical desk phones connected to the university network
  • Service Request Procedures: Submit a work order via the ITS Service Portal
  • Support Contacts: ITS HelpDesk at (502) 852-7997 
  • Associated Documentation: Phone setup guides, voicemail instructions, call forwarding procedures, and emergency dialing policies

Key Features

  • University-assigned phone numbers with direct dialing
  • Voicemail with remote access and email forwarding options
  • Call forwarding, hold, transfer, and conferencing capabilities
  • Caller ID and call history tracking
  • Emergency dialing support (E911 compliance)
  • Multiple phone models available for different workspace needs

Benefits

  • Reliable and secure voice communication across campus
  • Reduced dependency on legacy phone systems
  • Streamlined call management and voicemail access
  • Improved emergency response capabilities
  • Scalable infrastructure to support departmental growth
  • Cost-effective solution for internal and external communications

Audience

  • Faculty and Staff: Use VoIP for office and departmental communications
  • Administrative Units: Manage departmental phone systems and workflows
  • ITS Support Teams: Configure and maintain VoIP infrastructure
  • Public Safety and Compliance Teams: Ensure E911 location accuracy

How to Get Started

  1. Submit a work order through the ITS Service Portal to request VoIP setup or changes.
  2. Receive and install the assigned desk phone in your workspace.
  3. Review the phone user guide for setup and feature instructions.
  4. Configure voicemail and call forwarding settings as needed.
  5. Contact the ITS HelpDesk for assistance or troubleshooting.