My Recently Visited Services

Support for disposal and tracking. We follow UofL's policy on the Inventory, Tracking and Disposal of Computing Devices on all "redeployed, transferred, sent to surplus, discarded, removed from service or that changes service" and utilize industry best practices for the eradication of sensitive data.

The Integrated Research Information System (iRIS) at UofL holds numerous applications, contract forms and research compliance materials. Our team handles support tickets and system requests.

Microsoft Outlook Email is provided to University of Louisville faculty, staff and students for secure, reliable email communication through Microsoft 365. Outlook supports professional correspondence, calendar scheduling and contact management, ensuring seamless integration with other university systems and collaboration tools.

Our PAE Desktop Support team can provide full technology support on university-owned computers, laptops and tablets.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

The BCC Technology Office provides technical support for the Brown Cancer Center research labs and supporting offices. We support university owned devices including desktops, laptops, mobile devices and related peripherals. Our goal is to ensure that faculty and staff have reliable, properly configured and secure computing equipment to perform the day-to-day duties involved in all aspects of cancer research.

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as Active Directory, Authentication Services, Bitwarden, CardBox, Desktop Support (SA), Drupal, SiteImprove, OnBase, Project/Visio, Research Computing Account, Tier 1 Account, VPN Services, Web Analytics.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested. The Network and Connectivity Management form can be used to request SSL/TLS Certificates.

A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.

End-to-end management of the university’s Drupal CMS infrastructure hosted on the Acquia Cloud Platform. This service ensures secure, scalable, and high-performing web environments for institutional websites. Key offerings include infrastructure oversight, platform maintenance, performance optimization and issue resolution.

General non-chargeable work orders include lighting, heating and cooling, restrooms and plumbing, and general maintenance.

Support for Duo (UL2FCTR) system, UofL's two-factor authentication adds a second layer of security to all online accounts by requiring a second piece of information before you can log into a system.

Let us identify and evaluate potential threats and vulnerabilities to your technology assets, such as data, applications systems and infrastructure, to determine the probability and impact of these risks.

Investigation of misconduct, or non-compliance with a UofL information system/network/resource. Includes noncompliance with law, or with university policies, procedures and events negatively affecting the confidentiality, availability and integrity of UofL data.

A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.

Webex is the University of Louisville’s preferred telephone service. The Webex application can be used on a desktop, laptop, tablet or cellular device to make and receive phone calls using your UofL phone number. Webex calling allows encrypted calls from any location, whether on or off campus. Webex also allows self-service control over your phone settings including call forwarding, voicemail, do not disturb, blocking numbers and more.

As part of application management and digital transformation, we support solutions that can simplify or rationalize process flows for clarity, speed and consistency across UofL's enterprise systems.

The SOM Academic Technology Office supports a wide range of School of Medicine events that require professional audiovisual, hybrid, streaming, recording, and technical coordination. These events include research symposiums, graduations, orientations, inaugurations, town halls, keynote presentations, search committee activities, awards programs, governance meetings, and other high-visibility academic or administrative events. Please fill out the Event Technology Request form to request services.

The SOM Academic Technology Office supports digital signage requests for promoting School of Medicine events, announcements, programs, and other time-sensitive communications. Digital signage is often used to help coordinators share key details with students, faculty, staff, guests, and other audiences across SOM spaces. Please fill out the Digital Signage Request form to request services.

The ERTC supports the College's faculty, staff, and students by providing resources to assist in the incorporation of technology into instruction.

Cayuse is a cloud-based, electronic research administration system designed to support the full research project lifecycle. If experiencing login issues, Cayuse advises to clear your browser's cache or use an incognito window. Additionally, a Help Center is available within the system. For other system support, submit a ticket.

Data storage consulting and custom solutions for individual research labs for Brown Cancer Center.

Access to the secure enclave in LL047 in MITC, access to the secure enclave in Google Cloud Platform, access to both on-prem and Google cloud, consultation on determination of the CUI category, data storage needs as per the data use agreements. and other.

We maintain and manage UofL's wireless (Wi-Fi) network on all campuses with 802.11n dual band 2.4/5GHz Wi-Fi. With four different types of wireless access, we have options for the best connectivity and extended, certified access depending on your needs and UofL sign-in level.

Support for Digital Signage at the Belknap Academic Building (BAB).