My Recently Visited Services

Consulting services for meeting and conference rooms, including technology integrations, equipment and platform selection and training.

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as Active Directory, Authentication Services, Bitwarden, CardBox, Desktop Support (SA), Drupal, SiteImprove, OnBase, Project/Visio, Research Computing Account, Tier 1 Account, VPN Services, Web Analytics.

Cayuse is a cloud-based, electronic research administration system designed to support the full research project lifecycle. If experiencing login issues, Cayuse advises to clear your browser's cache or use an incognito window. Additionally, a Help Center is available within the system. For other system support, submit a ticket.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested. The Network and Connectivity Management form can be used to request SSL/TLS Certificates.

Workday Human Resources (HR) is a cloud-based solution designed to manage the full employee lifecycle, from recruitment and onboarding to performance and career development. It centralizes employee data, making it easier for HR teams to access and analyze workforce insights. The platform supports organizational planning, compensation management and employee engagement tools.

Our analysts consult about applications and data solutions for use within an organization, unit or department. Assistance with file sharing, data storage, enterprise tools or cloud hosting options with best practices and security in mind.

A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.

Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.

Microsoft Outlook Email is provided to University of Louisville faculty, staff and students for secure, reliable email communication through Microsoft 365. Outlook supports professional correspondence, calendar scheduling and contact management, ensuring seamless integration with other university systems and collaboration tools.

Microsoft Teams - The purpose of the Microsoft Teams service is to provide a unified collaboration and communication platform for everyone in the university community. Microsoft Teams enables seamless teamwork through chat, meetings, file sharing and integration with other Microsoft 365 applications.

The BCC Technology Office provides technical support for the Brown Cancer Center research labs and supporting offices. Tissue Slide Scanner System | Digital Pathology Scanner is available to research labs.

Canon provides the University of Louisville's print and mail services, managing public and departmental printers, copiers, and scanners across campus. Students can print from campus computers or their personal devices via the web portal or wireless client, with charges applied to their Cardinal Card. Faculty, staff, and students can also find support for Canon devices through various university IT resources and service centers.

Support for MS Forms can be used within Office365 applications, such as Excel, SharePoint, Teams and others.

Our GlobalProtect Virtual Private Network (VPN) allows users in a remote location or on a public network to securely connect to protected university resources not usually accessible off-campus. Requesting an account and installing software is needed.

We manage, maintain and optimize database environments, on-prem and in cloud, for units and departments. Our support includes security management, backup and recovery, monitoring and upgrades.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Support of the centralized management of users, computers, and other network resources within UofL's Windows-based network.

Our experts can assist with operating system imaging and deployment solutions. This team is able to quickly configure devices to the standards set by our security teams and UofL Policy. Our team can also assist with departmental shared folders or workspaces that are housed on ITS servers.

Request a consultation with our collaborative development team, which utilizes integrative design to implement digital solutions with available technology. Do you have an exceptional idea that requires customization?

The BCC Technology Office provides technical support and edits needed to support the Brown Cancer Center website.

Request to create a distribution list providing a list of subscribers.

Services that control and optimize web addresses (URLs) to enhance user experience, improve search engine visibility (SEO) and ensure website security.

Data integration and consulting on the process of combining and harmonizing data from multiple sources into a unified view to support analysis, reporting and decision-making.

We're responsible for innovative solutions and approaches to Artificial Intelligence (AI) and generative AI (GenAI) tools. Let us help you optimize, create efficiencies and empower your digital applications.

Consultation services for audio and visual integration with expertise in selecting the right equipment, managing infrastructure and creating a cohesive audiovisual strategy.