My Recently Visited Services

With proven success building all types of applications, this team works with university research faculty and administrative units to explore how different digital platforms can achieve their desired results.

Webex is the University of Louisville’s preferred telephone service. The Webex application can be used on a desktop, laptop, tablet or cellular device to make and receive phone calls using your UofL phone number. Webex calling allows encrypted calls from any location, whether on or off campus. Webex also allows self-service control over your phone settings including call forwarding, voicemail, do not disturb, blocking numbers and more.

With an Internet of Things (IoT) network requirements, we can assist with robust connectivity and sufficient bandwidth for your devices. Our support also includes implementing encryption and access controls as vital to protect sensitive data from unauthorized access and breaches.

Microsoft SharePoint provides a secure, scalable platform for document management, team collaboration and intranet publishing across the University of Louisville. SharePoint supports departmental and cross-functional collaboration by enabling users to create, share and manage content in real time, improving communication and operational efficiency.

Support for all security incidents - defined as an adverse or malicious event in a UofL information system/network/resource or the threat of the occurrence of such an event.

We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.

Support for Duo (UL2FCTR) system, UofL's two-factor authentication adds a second layer of security to all online accounts by requiring a second piece of information before you can log into a system.

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as Active Directory, Authentication Services, Bitwarden, CardBox, Desktop Support (SA), Drupal, SiteImprove, OnBase, Project/Visio, Research Computing Account, Tier 1 Account, VPN Services, Web Analytics.

Comprehensive management of CardBox, our unlimited, cloud storage solution through Box. Departmental folders and other collaboration services are available.

Our GlobalProtect Virtual Private Network (VPN) allows users in a remote location or on a public network to securely connect to protected university resources not usually accessible off-campus. Requesting an account and installing software is needed.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested. The Network and Connectivity Management form can be used to request SSL/TLS Certificates.

We provide a high-speed campus ethernet data network interconnecting university buildings on three campuses. The wired campus network provides faculty, staff and students the fastest and most secure access to campus servers, the Internet and our research networks. All campus wired network connections are switched, not shared, ensuring performance and reliability.

Support of the centralized management of users, computers, and other network resources within UofL's Windows-based network.

A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.

Most UofL classrooms, within a particular building or throughout an entire building, are supported by the college or department responsible for the room and have designated technology personnel. If you are in immediate need of portable classroom technology (digital projector, desktop, DVD player, etc.) or without appropriate support for multi-media/integrated technology systems, we can assist.

Microsoft Outlook Email is provided to University of Louisville faculty, staff and students for secure, reliable email communication through Microsoft 365. Outlook supports professional correspondence, calendar scheduling and contact management, ensuring seamless integration with other university systems and collaboration tools.

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Workday Finance is a comprehensive financial management system that integrates core functions like accounting, budgeting, procurement and financial reporting. It offers real-time visibility into financial data, enabling organizations to make agile, data-driven decisions. The platform supports automation of routine tasks and compliance tracking, reducing manual effort and risk.

End-to-end management of the university’s Drupal CMS infrastructure hosted on the Acquia Cloud Platform. This service ensures secure, scalable, and high-performing web environments for institutional websites. Key offerings include infrastructure oversight, platform maintenance, performance optimization and issue resolution.

Support for restoring applications, systems and data after an incident or various disruptions such as an electrical outage, natural disaster or cyber attack.

We're responsible for innovative solutions and approaches to Artificial Intelligence (AI) and generative AI (GenAI) tools. Let us help you optimize, create efficiencies and empower your digital applications.

Administering, overseeing and ensuring the optimal performance of university servers - on-prem and cloud. Support and management of shared directories, applications and folders.

Services that control and optimize web addresses (URLs) to enhance user experience, improve search engine visibility (SEO) and ensure website security.

A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.

The BCC Technology Office provides technical support for the Brown Cancer Center portal.