My Recently Visited Services

A structured process for maintaining system resources or operational states, we can guide and implement organizational or process changes to minimize risk and disruption.

The ERTC supports the College's faculty, staff, and students by providing resources to assist in the incorporation of technology into instruction.

Microsoft Outlook Email is provided to University of Louisville faculty, staff and students for secure, reliable email communication through Microsoft 365. Outlook supports professional correspondence, calendar scheduling and contact management, ensuring seamless integration with other university systems and collaboration tools.

Data storage consulting and custom solutions for individual research labs for Brown Cancer Center.

We maintain and manage UofL's wireless (Wi-Fi) network on all campuses with 802.11n dual band 2.4/5GHz Wi-Fi. With four different types of wireless access, we have options for the best connectivity and extended, certified access depending on your needs and UofL sign-in level.

Support for all security incidents - defined as an adverse or malicious event in a UofL information system/network/resource or the threat of the occurrence of such an event.

This form is requesting Tier 1 support specifically for the offices of: Executive Vice President of Research, EVPRI - Budget, EVPRI - Administration, EVPRI - Administration - Financial Aid, EVPRI - Sponsored Program Development, EVPRI - Grants Management, HSC - Environmental Health and Safety, Research Integrity, EVPRI - Technology Development, EVPRI - Human Studies, Core Facilities, Research Systems and Reporting, Sponsored Programs & Administration, Research Development & Strategic Initiatives, KY Mfg Extension Partnership, Research and Innovation

OnBase is an enterprise information platform for document management, image capture, and creating a workflow to support the storage of official business records. If you need services, request a workflow or modify changes to a workflow, we can assist you.

Microsoft SharePoint provides a secure, scalable platform for document management, team collaboration and intranet publishing across the University of Louisville. SharePoint supports departmental and cross-functional collaboration by enabling users to create, share and manage content in real time, improving communication and operational efficiency.

We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.

Support for Duo (UL2FCTR) system, UofL's two-factor authentication adds a second layer of security to all online accounts by requiring a second piece of information before you can log into a system.

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as Active Directory, Authentication Services, Bitwarden, CardBox, Desktop Support (SA), Drupal, SiteImprove, OnBase, Project/Visio, Research Computing Account, Tier 1 Account, VPN Services, Web Analytics.

We protect the university's network by using firewalls to block unauthorized access. Some approved exemptions are given to those who have need for a new firewall rule or changes to existing firewall rules. For systems needing additional protection, custom firewall rules can also be requested. The Network and Connectivity Management form can be used to request SSL/TLS Certificates.

We provide a high-speed campus ethernet data network interconnecting university buildings on three campuses. The wired campus network provides faculty, staff and students the fastest and most secure access to campus servers, the Internet and our research networks. All campus wired network connections are switched, not shared, ensuring performance and reliability.

Support of the centralized management of users, computers, and other network resources within UofL's Windows-based network.

A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.

Most UofL classrooms, within a particular building or throughout an entire building, are supported by the college or department responsible for the room and have designated technology personnel. If you are in immediate need of portable classroom technology (digital projector, desktop, DVD player, etc.) or without appropriate support for multi-media/integrated technology systems, we can assist.

Workday Finance is a comprehensive financial management system that integrates core functions like accounting, budgeting, procurement and financial reporting. It offers real-time visibility into financial data, enabling organizations to make agile, data-driven decisions. The platform supports automation of routine tasks and compliance tracking, reducing manual effort and risk.

Support to optimize code and workflows, selection of computing resources, scripting and visualization. Grant writing support including system design and budgetary quotes.

Canon provides the University of Louisville's print and mail services, managing public and departmental printers, copiers, and scanners across campus. Students can print from campus computers or their personal devices via the web portal or wireless client, with charges applied to their Cardinal Card. Faculty, staff, and students can also find support for Canon devices through various university IT resources and service centers.

Our service teams can consult about Voice over Internet Protocol (VolP) services and setup your network connection through a work order. There are several options of phone models available depending on your needs.

Investigation of misconduct, or non-compliance with a UofL information system/network/resource. Includes noncompliance with law, or with university policies, procedures and events negatively affecting the confidentiality, availability and integrity of UofL data.

Physical Security Systems/Access Control Division of Public Safety provides managed physical security services to support secure access to university buildings and facilities. These services include oversight of card access systems, deployment of security devices, resolution of access issues and user access management. The infrastructure is designed to ensure safety, accountability and operational continuity across campus.

For approved exemptions to university's networking policies, it is possible to obtain a static IP address on a device connected to our wireless network.

Workday Human Resources (HR) is a cloud-based solution designed to manage the full employee lifecycle, from recruitment and onboarding to performance and career development. It centralizes employee data, making it easier for HR teams to access and analyze workforce insights. The platform supports organizational planning, compensation management and employee engagement tools.