IT Professional Services

One IT for UofL community: includes enterprise architecture, innovation and continuous improvement, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio project management and outreach.

Categories (5)

Digital Accessibility

Links and information related to Site Improve software, Adobe Acrobat accessibility and WCAG guidelines.
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IT Communications and Documentation

Requirements for communications related to system changes, service offerings or service outages (planned or unplanned). How to submit documentation and materials for the service catalog and knowledge base.
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Innovation and Continuous Improvement

Articles on UofL's AI, ML and GenAI tools and how to access.
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IT Service & Delivery

Articles describing design and maintenance of the capabilities, tools and service points needed to deliver technology services or provide end-user support. Includes TDX knowledge base training, how to report a problem and how to receive Bomgar assistance.
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Innovation and Continuous Improvement

Consulting and support for advancing transformative technologies and fostering digital collaboration across UofL. Services for driving innovative advancement such as AI, GenAI, custom web applications, AR/VR and business process streamlining.
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