Accounts: How to Claim Your Account

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Before You Begin:

  • Have your personal information ready (first name, last name, birth date and University ID number if applicable).
  • After you claim your account, you university account password must meet password requirements listed in the university’s password policy (ISO-008 v2.2).
  • You will need a personal email or mobile number for account recovery.
  • You will complete device registration for UL2FCTR, the University's multi-factor authentication method through Duo, as part of the account claim process.

Objective or Task

Claim your University of Louisville account to access university systems.

Instructions

For Students and Employees

Part 1: Accept the Terms of Use

  1. Go to https://identity.louisville.edu
  2. Under First Time Here?, select Claim Your Identity
  3. Select Next.
  4. Choose Employee/Student.
  5. Enter your first name, last name, birth date, and university student/employee ID number.
  6. Select Submit.
  7. Review the terms of use, and select Next.

Part 2: Set Up Your Recovery Information

  1. Set up your recovery information (email and/or phone number). You may skip this step, but it is highly recommend you complete this step.
  2. Enter the PIN sent to your recovery email or mobile number to verify recovery information, if applicable.
  3. Select Next.

Part 3: Complete UL2FCTR/Duo Registration

  1. When prompted, begin Duo Device Registration.
  2. Select a device type (e.g., mobile phone or tablet).
  3. Enter a device name (e.g., "My iPhone" or "Samsung").
  4. Enter and confirm your phone number.
  5. Click Submit.
  6. Choose a verification method:
    • Download the free Duo Mobile application from your preferred app store.
    • Send a secure link to your phone.
  7. After you complete Duo registration, your user ID will appear. Make a note of your user ID.

Part 4: Set Your Password

  1. Create and confirm your account password. Follow all password criteria listed on the right side of the screen.
    1. Minimum 15 characters.
    2. Avoid dictionary words or previously used passwords.
    3. Use a unique password for each account.
    4. Meet complexity requirements (uppercase, lowercase, numbers, special characters).
  2. After setting your password, you’ll see a confirmation message and be redirected to a new webpage.
  3. Check your University email for confirmation that your account has been successfully claimed.

 

For Sponsored Users

Part 1: Accept the Terms of Use

  1. Go to https://identity.louisville.edu
  2. Under First Time Here?, select Claim Your Identity
  3. Select Next.
  4. Choose Sponsored Account.
  5. Enter your first name, last name, and birth date.
  6. Select Submit.
  7. Review the terms of use, and select Next.

Part 2: Set Up Your Recovery Information

  1. Set up your recovery information (email and/or phone number). You may skip this step, but it is highly recommend you complete this step.
  2. Enter the PIN sent to your recovery email or mobile number to verify recovery information, if applicable.
  3. Select Next.

Part 3: Complete UL2FCTR/Duo Registration

  1. When prompted, begin Duo Device Registration.
  2. Select a device type (e.g., mobile phone or tablet).
  3. Enter a device name (e.g., "My iPhone" or "Samsung").
  4. Enter and confirm your phone number.
  5. Click Submit.
  6. Choose a verification method:
    • Download the free Duo Mobile application from your preferred app store.
    • Send a secure link to your phone.
  7. After you complete Duo registration, your user ID will appear. Make a note of your user ID.

Part 4: Set Your Password

  1. Create and confirm your account password. Follow all password criteria listed on the right side of the screen.
    1. Minimum 15 characters.
    2. Avoid dictionary words or previously used passwords.
    3. Use a unique password for each account.
    4. Meet complexity requirements (uppercase, lowercase, numbers, special characters).
  2. After setting your password, you’ll see a confirmation message and be redirected to a new webpage.
  3. Check your University email for confirmation that your account has been successfully claimed.

Outcome

Your University of Louisville account will be claimed and you’ll receive your User ID and confirmation email. You can now log in to campus systems.

Need Additional Help

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
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