Articles describing design and maintenance of the capabilities, tools and service points needed to deliver technology services or provide end-user support. Includes TDX knowledge base training, how to report a problem and how to receive Bomgar assistance.
Articles (4)
Learn how to create and publish knowledge base articles for your department to assist customer in self-service activities.
This article will show the steps to reassign a ticket to another group or to another ticket application. It will also give steps on how to merge duplicate tickets into one.
This article will provide the steps on how to look up tickets that have been opened by a person's name.
This article will describe how to schedule tickets in the future. This is extremely helpful for tasks that occur on an infrequent basis.