Departmental Support

Information for university-owned end-point devices, including laptops, desktops, mobile devices and related peripherals. Includes recommended hardware details.

Articles (3)

Tier One Directory

Department Technical Support Directory.

End-Point Support (Desktops & Mobile Devices): How to Request Device Support at UofL

UofL ITS provides support for desktops, laptops, tablets and mobile devices using the Bomgar - BeyondTrust tool. Services include troubleshooting, software installation, virus protection and remote assistance for university-owned equipment.

Desktop & Device Support Standard Configurations: How to Use Standard Device Setups at UofL

UofL ITS recommends standard configurations for desktops and devices to streamline support, deployment and security. Standardization ensures compatibility and efficient management.