Department Technical Support Directory.
UofL ITS offers desktop support through Service Level Agreements (SLA) for departments. SLA coverage includes lifecycle support, imaging, antivirus, file share management and hardware purchasing.
UofL ITS provides support for desktops, laptops, tablets and mobile devices using the Bomgar - BeyondTrust tool. Services include troubleshooting, software installation, virus protection and remote assistance for university-owned equipment.
UofL ITS recommends standard configurations for desktops and devices to streamline support, deployment and security. Standardization ensures compatibility and efficient management.