Business Capacity and Automation Process

Practices, workflows and technologies that automate, improve efficiencies and measure the effectiveness of UofL's business processes. Includes IT service management; ticket management; customer relationship management; job scheduling and workflow management.

Services (2)

IT Service Management (TeamDynamix/TDX)

TeamDynamix (TDX) is the University of Louisville’s enterprise platform for IT Service Management (ITSM), project management and enterprise service management. It supports service delivery, ticketing, project tracking and workflow automation across departments.

Knowledge Base Management

Assists in training for Knowledge Base article creation and publication.