Enterprise Systems Management Services at the University of Louisville provide centralized oversight, support, and maintenance for the university’s mission-critical applications and platforms. These services ensure that enterprise systems (including finance, HR, student information, research administration, and more) operate securely, reliably, and efficiently to support academic, administrative and research functions across campus.
Details
Enterprise systems management is coordinated by ITS and includes system administration, integration, upgrades, troubleshooting and user support for a wide range of university-wide applications. The team works closely with departments and vendors to ensure systems meet institutional needs and comply with security and regulatory requirements.
- Access Points: Requests for enterprise system support, access, or changes can be submitted.
- Service Request Procedures: Submit a ticket for system access, troubleshooting, upgrades, or integration needs. Requests are triaged and assigned to the appropriate support team.
- Associated Documentation: User guides, system documentation and support resources are available.
Key Features
- Administration and maintenance of core enterprise applications (e.g., Workday, PeopleSoft, Cayuse, iRIS, CardBox)
- System integration and data exchange between platforms
- User access provisioning, role management and security controls
- Performance monitoring, upgrades and patch management
- Troubleshooting and incident response for system issues
- Vendor coordination for system enhancements and support
- Compliance with university, state and federal regulations
Benefits
- Reliable and secure operation of university-wide systems
- Streamlined business processes and data management
- Reduced downtime and rapid issue resolution
- Scalable solutions for evolving institutional needs
- Expert support for system users and administrators
Audience
- Faculty, Staff, and Students: Using enterprise applications for academic, administrative and research activities
- Departmental IT Teams: Coordinating system access and integration
- System Administrators: Managing enterprise platforms and user roles
- ITS and Leadership: Overseeing enterprise systems strategy and compliance