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Services or Offerings?
Consulting Services
  1. Services
  2. IT Professional Services
  3. IT Strategy, Governance and Enterprise Architecture
Foundational to our OneIT strategy, governance, and enterprise architecture is redefining service excellence for our UofL community. This includes consulting services as we strive to ensure every customer benefits from the full spectrum of our technical abilities and together, drive mutual growth of our technology solutions.
Enterprise Services Support
  1. Services
  2. IT Professional Services
  3. IT Service Delivery and Support
Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.
IT Service Management
  1. Services
  2. Administrative and Business
  3. Business Capacity and Automation Process
Aligning IT services with business goals, increasing efficiency, and enhancing user satisfaction through structured workflows and a customer-centric approach. Key practices include managing incidents, problems, scheduling changes, and service requests, often following established frameworks like ITIL.
Network Security
  1. Services
  2. Information Security
  3. Secure Computing
We protect the university's network by using firewalls to block unauthorized access. Changes to firewall rules, additions and custom requests are reviewed to maintain the highest level of security protection on university-wide resources.
Security Risk Assessment
  1. Services
  2. Information Security
  3. Security Consulting
Let us identify and evaluate potential threats and vulnerabilities to your technology assets, such as data, applications systems, and infrastructure, to determine the probability and impact of these risks.
Disaster Recovery
  1. Services
  2. Networks, Storage and Servers
  3. Business Continuity and Disaster Recovery
Support for restoring applications, systems and data after an incident or various disruptions such as an electrical outage, natural disaster or cyber attack.
Implementation Communication Planning
  1. Services
  2. IT Professional Services
  3. IT Communications and Documentation
For major technology projects and implementations that have community or university-wide impact, a comprehensive communication and marketing plan with various dates, types of communication/announcements and different audiences is required.
System Security
  1. Services
  2. Information Security
  3. Secure Computing
ITS Enterprise Security is in charge of the vulnerability management program. Vulnerability management support for systems and applications for colleges, departments and units on all campuses. A systematic review that encompasses assessment, prioritization, and remediation to reduce UofL's overall risk over time.