For portal homepage button, users can submit a Report an Issue form.
The full issue report will then contain a more detailed description field that provides specific steps to reproduce the issue, expected results versus actual results, and supporting evidence like screenshots or logs.
UofL's technical support remote-assistance tool, enabling technicians to troubleshoot issues, install software and provide step-by-step guidance by sharing the user's screen.
Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.