Includes design and maintenance of the capabilities, tools and service points needed to deliver technology services or provide end-user support. Includes service and help desks and online support delivery.

Services (3)

Report an Issue

For portal homepage button, users can submit a Report an Issue form.

Bomgar Assistance

UofL's technical support remote-assistance tool, enabling technicians to troubleshoot issues, install software and provide step-by-step guidance by sharing the user's screen.

Enterprise Services Support

Taking care of the University’s core business software applications are one of our key responsibilities. In addition to providing system administration and development support, ITS ensures the security, maintenance and proper storage of all the data generated with these various systems.