IT Service Delivery and Support

Includes design and maintenance of the capabilities, tools and service points needed to deliver technology services or provide end-user support. Includes service and help desks and online support delivery.

Services (2)

Report an Issue

The ITS Help Desk is here to support your service needs. You can Live Chat with an Agent, call a Service Agent or open a service ticket to receive assistance. We assist in resetting passwords, creation of UL2FCTR (DUO) accounts, and any general help questions.

Bomgar Assistance

UofL's technical support remote-assistance tool, enabling technicians to troubleshoot issues, install software and provide step-by-step guidance by sharing the user's screen.