The purpose of System Status management is to provide real-time visibility into the operational health of university IT systems, applications, and infrastructure. These services help ensure uptime, performance, and reliability by proactively detecting issues and alerting support teams before disruptions occur. Monitoring is a critical component of IT service delivery, supporting both incident prevention and rapid response.
Overview of Service
System Status management includes automated tracking of servers, network devices, applications, and cloud services. Monitoring tools collect performance metrics, generate alerts, and provide dashboards for ITS staff and stakeholders to assess system health and respond to anomalies.
Key Features:
- Real-time monitoring of critical systems and services
- Automated alerts for outages, performance degradation, or security events
- Dashboards and reporting tools for operational visibility
- Integration with incident management and support workflows
- Historical data for trend analysis and capacity planning
Benefits:
- Early detection of system issues before they impact users
- Improved uptime and service reliability
- Faster incident response and resolution
- Data-driven insights for infrastructure planning
- Enhanced transparency for stakeholders
Service Details
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Core Activities:
- Monitor servers, applications, databases, and network components
- Configure thresholds and alerting rules
- Integrate monitoring with ticketing and escalation workflows
- Provide access to dashboards and status reports
- Review logs and metrics for performance optimization
Performance Metrics:
- System uptime and availability
- Alert response and resolution times
- Number of incidents detected proactively
- Dashboard usage and reporting frequency