Accounts: How to Change the Owner of a Service Account or Sponsored Account

Before You Begin

• You must be the current owner of the service account or the sponsored account to update the owner.
• This process does not affect who has delegated access to a service account's email. The new owner will need to log into the Service Account's email and update the delegated users as needed.

Objective or Task

Change the owner of a service account or sponsored account through the self-service portal.

Instructions

Change Ownership of a Service Account

1. Go to https://identity.louisville.edu.
2. Enter your user ID (personal University User ID, NOT the service account user ID) and password.
3. Click SIGN IN.
4. Click the USER MANAGEMENT tab.
5. Search for the service account by user ID (Service Account user ID).
6. Click the MANAGE PROFILE tab.
7. Review the service account information. The current owner’s information will appear as SUPERVISOR on the right side of the screen.
8. Remove yourself as owner by clicking the X next to your name. If you do not remove yourself, you remain an owner.
9. Click on the SUPERVISOR field.
10. Search for and select the new owner by last name, first name, department, position title, or primary email. Check the box next to their name and click ADD.
11. Enter comments/reasons in the comment box.
12. Click SUBMIT. A confirmation window will appear.
13. Refresh the page, search for the service account, and verify the new owner appears in the account information.

Change Ownership of a Sponsored Account

1. Go to https://identity.louisville.edu.
2. Enter your user ID (personal University User ID, NOT the sponsored account user ID) and password.
3. Click SIGN IN.
4. Click the USER MANAGEMENT tab.
5. Search for the service account by user ID (sponsored account user ID).
6. Click the MANAGE PROFILE tab.
7. Review the sponsored account information. The current owner’s information will appear as SUPERVISOR on the right side of the screen.
8. Remove yourself as owner by clicking the X next to your name. If you do not remove yourself, you remain an owner.
9. Click on the SUPERVISOR field.
10. Search for and select the new owner by last name, first name, department, position title, or primary email. Check the box next to their name and click ADD.
11. Enter comments/reasons in the comment box.
12. Click SUBMIT. A confirmation window will appear.
13. Refresh the page, search for the service account, and verify the new owner appears in the account information.

Outcome

After completing these steps, the new owner will be listed for the service or sponsored account. You will see confirmation on the screen and in the account details.

Need Additional Help?

• Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
  • Monday through Thursday: 6:00am – 10:00pm
  • Friday: 6:00am – 5:00pm
  • Saturday: 7:00am – 5:00pm
  • Sunday: 10:00am – 10:00pm
  • University Holidays: 7:00am – 5:00pm
  • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
  • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
• Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
• Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
• In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.