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If you forgot your university account password, you can reset it online using the identity portal. This guide is for students, employees, sponsored users and service account holders who need to regain access to university systems.

Use this guide to update your recovery email address or mobile phone in the Identity Management portal. You need current recovery information to reset your password or regain access to your account if you forget your password. This process applies to students, employees, service accounts and sponsored accounts.

Request Blackboard access for sponsored users who are not university students or employees. Only the account owner (the university employee managing the sponsored user) can request Blackboard access through the Identity Access Management portal.

Close a service account or sponsored account when it is no longer needed. Only the account owner or manager can request closure. You can either contact the ITS HelpDesk to close these accounts or close them using the Identity Access Management portal.

Request a sponsored account for individuals who are not university employees but need access for academic or business purposes. Sponsored accounts are for visiting academics, temporary instructors or third parties working with university departments. Only authorized staff can request these accounts through the self-service portal.

Change the owner of a service or sponsored account using the Identity Access Management portal if the current owner leaves or no longer manages the account. Only the current owner can complete this process. This change does not affect delegated email access for service accounts.

Set up a sponsored guest account to provide extended wireless access for university visitors using the MyDevice portal. Only UofL faculty or administrative staff can sponsor guests.

Visitors to the University of Louisville can access campus Wi-Fi using the ULsponsor network for longer-term, sponsored access.