We provide comprehensive management services for the university’s Drupal Content Management System (CMS), hosted on the Acquia Cloud Platform. This service ensures the reliability, scalability and security of the web infrastructure that supports departmental and institutional websites. By overseeing the hosting environment, this team enables consistent performance, streamlined operations and alignment with university standards for digital presence.
Details
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Service Listing & Categorization:
Services are categorized under infrastructure oversight, platform maintenance, performance optimization and incident response.
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Service Request Procedures:
Requests for infrastructure support, performance reviews or platform enhancements can be submitted.
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Support Contacts:
For assistance, please submit a service ticket.
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Documentation & Resources:
Platform architecture diagrams, service level agreements and operational guidelines are available.
Key Features
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Infrastructure Oversight
- Management of Acquia-hosted environments
- Monitoring of uptime, resource usage and system health
- Coordination with support for escalations and platform-level issues
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Platform Maintenance
- Scheduled updates to core Drupal and contributed modules
- Security patching and vulnerability mitigation
- Backup and disaster recovery planning
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Performance Optimization
- Load balancing and caching configuration
- CDN integration and traffic analysis
- Site performance audits and tuning recommendations
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Issue Management
- Incident tracking and resolution
- Root cause analysis and reporting
- Collaboration with site owners for remediation and prevention
Benefits
- Reliable hosting infrastructure with enterprise-grade support
- Improved site performance and availability across university web properties
- Reduced risk through proactive security and maintenance practices
- Streamlined operations via centralized oversight and automation
- Alignment with institutional web governance and digital strategy
Audience
- Technology staff responsible for departmental websites
- Communications teams managing public-facing content
- Web developers and site owners using the university’s Drupal CMS
- Project managers overseeing digital initiatives