Connectivity - VPN services

Introduction

VPN (Virtual Private Network) Services using GlobalProtect at the University of Louisville provide secure remote access to university systems and resources from off-campus locations. This service enables faculty, staff and authorized users to connect to the university network as if they were on campus, ensuring data security and access to restricted services such as file shares, internal applications and licensed software. VPN services support institutional goals for flexible work, research and secure data handling.

Details

GlobalProtect VPN is available to eligible university users. It requires installation of the GlobalProtect client and authentication using university credentials.

  • Access Points: VPN access is initiated through the GlobalProtect client installed on Windows, macOS, iOS or Android devices.
  • Service Request Procedures: Users can request VPN access or report issues through a service ticket.
  • Additional Support Contact: ITS HelpDesk at (502) 852-7997 
  • Associated Documentation: VPN setup guides, client download links and troubleshooting resources are available 

Key Features

  • Secure encrypted connection to the university network
  • Access to internal systems, file shares, and licensed applications
  • Multi-platform support (Windows, macOS, iOS, Android)
  • Authentication via university credentials and UL2FCTR (Duo)
  • Automatic reconnection and session persistence
  • Centralized management and monitoring by ITS

Benefits

  • Enables remote work and secure access to university resources
  • Protects sensitive data through encrypted connections
  • Supports research and administrative tasks from off-campus
  • Reduces risk of unauthorized access
  • Enhances productivity and flexibility for faculty and staff

Audience

  • Faculty and Staff: Access university systems securely from remote locations
  • Researchers: Connect to internal data repositories and tools
  • Support Teams: Manage VPN access and monitor usage
  • Administrative Units: Enable secure remote workflows

How to Get Started

  1. Download the GlobalProtect client.
  2. Install the client on your device and launch the application.
  3. Enter the university portal address and authenticate using your UofL credentials.
  4. Complete UL2FCTR (Duo) authentication if prompted.
  5. Once connected, access university resources as needed.
  6. Contact the ITS HelpDesk for assistance or troubleshooting.
 
Request Service Report a Problem

Related Articles (4)

Manually Submit GlobalProtect VPN HIP Report
Learn how to manually submit a Host Information Profile (HIP) report using the GlobalProtect VPN client. This guide is for anyone who can connect to the VPN but cannot access university resources, and explains how to resubmit your HIP report for troubleshooting.
Request Accounts: Virtual Private Network (VPN)
Request a Virtual Private Network (VPN) account through the Identity Access Management portal to securely access university resources from off campus. Employees automatically receive VPN1 accounts. Students and employees needing specialized access can request additional VPN accounts as needed.
Virtual Private Network (VPN): Overview
The GlobalProtect VPN allows a user from a remote location, public network or Internet service, to securely connect to protected University resources that are not accessible off-campus, e.g., file servers, print servers, SQL servers, remote logins to computers. Using the VPN ensures that University resources are accessed in a secure manner.
VPN: How to Create GlobalProtect Client Logs
Learn how to generate and collect GlobalProtect VPN client logs to help troubleshoot connectivity issues. This guide is for anyone using the University VPN service and explains how to gather logs for IT support.