Introduction
Software and application installation serivce provide structured, SLA-backed support for deploying approved software and enterprise applications on university-owned devices. These services ensure that installations are performed securely, consistently and in alignment with institutional standards. Through service-level agreements, departments receive prioritized support, predictable timelines, and lifecycle management for software deployment needs.
Details
Installation services are delivered by Information Technology Services (ITS) and are available to departments with active SLAs. Services include consultation, installation, configuration, and post-deployment support for a wide range of academic, administrative, and productivity applications.
Key Features
- Installation of licensed and approved software (e.g., Microsoft 365, Adobe Creative Cloud, etc.)
- Configuration of enterprise applications for departmental use
- Support for both individual and bulk deployments
- Remote or on-site installation options
- Post-installation testing and troubleshooting
- Integration with university systems and identity management
Benefits
- Predictable service delivery through SLA-backed timelines
- Reduced downtime and disruption during software rollouts
- Compliance with licensing and security standards
- Centralized support for enterprise applications
- Scalable services for departmental growth and technology refreshes
Audience
- Faculty and Staff: Receive software installations on university-owned devices
- Departmental Teams: Coordinate bulk deployments and specialized configurations
- Administrative Units: Ensure access to enterprise tools for business operations