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Services or Offerings?
End-Point Support (Desktops, Mobile Devices, etc.)
  1. Services
  2. Desktop and Mobile Devices
  3. Desktop & Mobile Device Support
Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.
Installation of Software / Application
  1. Services
  2. Desktop and Mobile Devices
  3. Application Distribution
The installation and configuration of standard software, whether part of our Microsoft Office365 products, Adobe offerings or a user-specified product, is included in our support plans.
Desktop Support Level Agreements (SLA)
  1. Services
  2. Desktop and Mobile Devices
  3. Desktop & Mobile Device Support
A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.