Introduction
End-Point Support Services at the University of Louisville provides technical assistance for university-owned desktops, laptops, and peripheral devices. These services ensure that faculty and staff have reliable access to properly configured and secure computing environments that support teaching, research and administrative functions.
Details
End-point support includes setup, maintenance, troubleshooting and lifecycle management of university-owned devices. Services are categorized by device type (Windows, macOS, tablets, other technology) and user role (faculty, staff, administrative units).
- Access Points: Support is available via the ITS Service Portal, phone, email, or in-person appointments.
- Service Request Procedures: Submit a ticket or contact the HelpDesk for urgent issues.
- Additional Support Contact: ITS HelpDesk at (502) 852-7997
- Associated Documentation: Device setup guides, software installation instructions, and security compliance resources
Key Features
- Initial setup and configuration of university-owned devices
- Operating system installation and updates (Windows/macOS)
- Software installation and licensing support
- Hardware troubleshooting and repair coordination
- Printer and peripheral device setup
- Network connectivity and VPN configuration
- Data backup and recovery assistance
- Device security and encryption support
Benefits
- Reliable and secure computing environments
- Reduced downtime through proactive support
- Standardized device configurations for consistency
- Enhanced user productivity and satisfaction
- Compliance with university technology policies and security standards
- Centralized support for hardware and software issues
Audience
- Faculty and Staff: Receive support for university-issued devices used in teaching, research and administration
- Administrative Units: Manage departmental devices and coordinate support
- ITS Support Teams: Collaborate on device lifecycle and security compliance