Search6 Results

Support for identity.louisville.edu - UofL's Identity and Account Management system (IAM), where users perform regular password changes, reset a forgotten password, request accounts such as CardBox or VPN, and manage both service and sponsored accounts.

Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.

Aligning IT services with business goals, increasing efficiency, and enhancing user satisfaction through structured workflows and a customer-centric approach. Key practices include managing incidents, problems, scheduling changes, and service requests, often following established frameworks like ITIL.

We provide a high-speed campus ethernet data network interconnecting university buildings on three campuses. The wired campus network provides faculty, staff and students the fastest and most secure access to campus servers, the Internet and our research networks. All campus wired network connections are switched, not shared, ensuring performance and reliability.

A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.

TeamDynamix (TDX) is the University of Louisville’s enterprise platform for IT Service Management (ITSM), project management, and enterprise service management. It supports service delivery, ticketing, project tracking, and workflow automation across departments.