Support for university-owned end-point devices, including laptops, desktops, mobile devices and related peripherals that are not printing-related. Desktop Support SLA services includes support for the associated operating system, hardware and systems that provide enterprise management of computing devices.
Services (2)
A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.
Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.