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Services or Offerings?
End-Point Support (Desktops, Mobile Devices, etc.)
  1. Services
  2. Desktop and Mobile Devices
  3. Desktop & Mobile Device Support
Our ITS Desktop Support team provides full technology lifecycle support on all university owned computers, laptops and tablets – from an initial quote on the acquisition of a device or desktop through any full system replacement. Our experts can assist with operating system imaging and deployment solutions - quickly configuring devices to the standards set by our security teams and UofL Policy.
Desktop Support Level Agreements (SLA)
  1. Services
  2. Desktop and Mobile Devices
  3. Desktop & Mobile Device Support
A Service Level Agreement (SLA) provides full technology lifecycle support on all university owned computers, laptops and tablets for a one-year. Or consider a consultation on different options for technology support for units and departments (not already under contract with the Desktop Support team) including services at an hourly rate.
Duo / UL2FCTR Services
  1. Services
  2. Information Security
  3. Identity and Access Management
Support for Duo (UL2FCTR) system, UofL's two-factor authentication adds a second layer of security to all online accounts by requiring a second piece of information before you can log into a system.
AR/VR Classroom Support
  1. Services
  2. Teaching and Learning
  3. Academic Technology and Support
Device management and effective technical support for classrooms equipped with AR/VR technologies.
Connectivity - IoT services
  1. Services
  2. Networks, Storage and Servers
  3. Network and Connectivity Management
With an Internet of Things (IoT) network requirements, we can assist with robust connectivity and sufficient bandwidth for your devices. Our support also includes implementing encryption and access controls as vital to protect sensitive data from unauthorized access and breaches.