O365 Outlook Email

Overview of Service

Microsoft Outlook is the university’s official email platform, accessible via web browser, desktop application, and mobile devices. It offers robust features for managing email, calendars, contacts, and tasks, and integrates with Microsoft Teams, SharePoint, and OneDrive.

Key Features:

  • University-issued email address (e.g., firstname.lastname@louisville.edu)
  • Web-based access via Outlook on Microsoft 365 or download software on up to 5 devices
  • Desktop and mobile app support
  • Calendar scheduling and meeting invites
  • Contact and task management
  • Integration with Microsoft Teams and other M365 tools

Benefits:

  • Centralized communication for academic and administrative needs
  • Secure and compliant email handling
  • Easy access across devices and platforms
  • Streamlined scheduling and collaboration
  • Reliable spam filtering and mailbox protection

Intended Audience:
All University of Louisville faculty, staff, and students.

Service Details

  • Core Activities:

    • Send and receive university-related email
    • Schedule meetings and manage calendars
    • Organize contacts and tasks
    • Access email from multiple devices
    • Use shared mailboxes and distribution lists (special permissions)

  • Associated Platforms:
    Microsoft Outlook (Web, Windows, macOS, iOS, Android), Microsoft 365 Portal

  • Performance Metrics:

    • Email delivery success rate
    • System uptime and availability
    • Support ticket resolution times
    • User satisfaction scores

  • Collaboration:
    Managed by ITS in coordination with Microsoft 365 administrators and departmental IT support.

Boundaries and Constraints

  • Email accounts are provisioned upon enrollment or employment and deactivated upon separation.
  • External forwarding may be restricted based on university policy.
  • Mailbox size limits and retention policies apply.
  • Use of email must comply with university access and data security policies.

Eligibility

All active University of Louisville students, faculty, and staff are eligible for Outlook email services. Access is granted automatically upon account creation.

How to Get 

  • First-Time Access:

    1. Visit https://outlook.office365.com
    2. Log in using your UofL credentials (e.g., ULink username and password)
    3. Verify using UL2FCTR (Duo) second-factor authentication if prompted

  • Download to Devices:

    • Desktop: Install Microsoft Outlook via Microsoft 365 or Office suite
    • Mobile: Download the Outlook app from the App Store or Google Play
    • Configuration: Use your university email and password; follow setup prompts