O365 Outlook Email

Overview of Service

Microsoft Outlook is the university’s official email platform, accessible via web browser, desktop application and mobile devices. It offers robust features for managing email, calendars, contacts and tasks, and integrates with Microsoft Teams, SharePoint, and OneDrive.

Key Features:

  • University-issued email addresses (e.g., userID@louisville.edu and firstname.lastname@louisville.edu)
  • Web-based access via Outlook on Microsoft 365 or download software on up to 5 devices
  • Desktop and mobile app support
  • Calendar scheduling and meeting invites
  • Contact and task management
  • Integration with Microsoft Teams and other M365 tools

Benefits:

  • Centralized communication for academic and administrative needs
  • Secure and compliant email handling
  • Easy access across devices and platforms
  • Streamlined scheduling and collaboration
  • Reliable spam filtering and mailbox protection

Intended Audience:
All University of Louisville faculty, staff and students.

Service Details

  • Core Activities:

    • Send and receive university-related email
    • Schedule meetings and manage calendars
    • Organize contacts and tasks
    • Access email from multiple devices
    • Use shared mailboxes and distribution lists (special permissions)

  • Associated Platforms:
    Microsoft Outlook (Web, Windows, macOS, iOS, Android), Microsoft 365 Portal

  • Performance Metrics:

    • Email delivery success rate
    • System uptime and availability
    • Support ticket resolution times
    • User satisfaction scores

  • Collaboration:
    Managed by ITS in coordination with Microsoft 365 administrators and departmental IT support.

Boundaries and Constraints

  • Email accounts are provisioned upon enrollment or employment and deactivated upon separation.
  • External forwarding may be restricted based on university policy.
  • Mailbox size limits and retention policies apply.
  • Use of email must comply with university access and data security policies.

Eligibility

All active University of Louisville students, faculty and staff are eligible for Outlook email services. Access is granted automatically upon account creation.

How to Get 

  • First-Time Access:

    1. Visit https://outlook.office365.com
    2. Log in using your UofL credentials (e.g., ULink username and password)
    3. Verify using UL2FCTR (Duo) second-factor authentication if prompted

  • Download to Devices:

    • Desktop: Install Microsoft Outlook via Microsoft 365 or Office suite
    • Mobile: Download the Outlook app from the App Store or Google Play
    • Configuration: Use your university email and password; follow setup prompts
 
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Related Articles (3)

How to Set Up Email on Your Mobile Device
Set up your university email on your mobile device using the Outlook app or your device’s built-in mail app. These steps help you access your UofL email on the go.
Report Junk Email: How to Notify UofL ITS
Junk or spam emails are unsolicited messages that clutter your inbox and may contain unwanted advertisements or irrelevant content. Reporting junk emails helps UofL ITS improve spam filtering and protect the university’s email system.
UofL Email: How to Access and Use Your University Email Account
UofL provides Microsoft Office365 Outlook email accounts to all faculty, staff and students. The system offers secure communication, 50 GB inbox storage, spam filtering and integration with OneDrive, SharePoint and Teams. Email access is available via web, desktop and mobile, with options for alumni forwarding and archiving.