VPN Setup - Google Android and Apple iOS

Objective or Task

Download, install, and connect to the GlobalProtect VPN app on an Android or iOS device.

Instructions

  1. Open the app store on your device (Google Play Store for Android or App Store for iOS).
  2. Search for GlobalProtect VPN.
  3. Download and install the GlobalProtect app from Palo Alto Networks.
  4. Open the app after installation.
  5. When prompted, enter vpn.louisville.edu for the Server (Android) or Portal (iOS) parameter.
  6. Log in with your University credentials and complete two-factor authentication if prompted.
  7. Once connected, you can securely access University resources from your mobile device.

Outcome

Your Android or iOS device will be securely connected to the University network, allowing access to protected resources.

Need Additional Help?

  • Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
    • Monday through Thursday: 6:00am – 10:00pm
    • Friday: 6:00am – 5:00pm
    • Saturday: 7:00am – 5:00pm
    • Sunday: 10:00am – 10:00pm
    • University Holidays: 7:00am – 5:00pm
    • Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
    • If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
  • Live Chat: Chat with the ITS HelpDesk at https://apps.louisville.edu/it/livechat/phplive.php during business hours.
  • Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
  • In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.
Print Article