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Change Asset Ownership: How to Transfer Device Ownership at UofL
UofL requires proper procedures for transferring ownership of devices and assets between departments. Asset management ensures accountability and compliance.
End-Point Support (Desktops & Mobile Devices): How to Request and Use Device Support at UofL
UofL ITS provides support for desktops, laptops, tablets and mobile devices. Services include troubleshooting, software installation, virus protection and remote assistance for university-owned equipment.
Desktop & Device Support Standard Configurations: How to Use Standard Device Setups at UofL
UofL ITS recommends standard configurations for desktops and devices to streamline support, deployment and security. Standardization ensures compatibility and efficient management.
Management / Active Directory: How to Manage Accounts and Devices at UofL
UofL ITS manages user accounts and devices through Active Directory. Services include account creation, password management, device enrollment and access control for university systems.
Accounts: How to Update and Manage Your Recovery Information
Use this guide to update your recovery email address or mobile phone in the Identity Management portal. You need current recovery information to reset your password or regain access to your account if you forget your password. This process applies to students, employees, service accounts and sponsored accounts.
VPN Setup - Google Android and Apple iOS
Install the GlobalProtect VPN app on your Android or iOS device to securely access University of Louisville resources from off campus. Use these steps to connect your mobile device to the university VPN.