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Outlook: How to Add an Email to Safe Senders
Before You Begin:
- You need access to Outlook or Office 365.
- Make sure you are signed in with your university email account.
- If you are not in Cached mode, you may see an extra prompt.
Objective or Task:
Add an email address to your Safe Senders list in Outlook.
Instructions:
- Open Outlook or Office 365.
- Go to the Home menu.
- Click Junk.
- Select Junk E-mail Options.
- If prompted and you are not in Cached mode, click OK to continue.
- In the Junk E-mail Options window select the Safe Senders tab.
- Click the Add… button.
- Enter the email address you want to add (for example, PrintAnywhere@Louisville.DoNotReply.edu).
- Click OK.
- Click OK again to close the window.
Outcome:
After completing these steps emails from the address you added will be delivered to your inbox and not marked as junk.
Need Additional Help
Contact the ITS HelpDesk: Call 502-852-7997 during business hours:
- Monday through Thursday: 6:00am – 10:00pm
- Friday: 6:00am – 5:00pm
- Saturday: 7:00am – 5:00pm
- Sunday: 10:00am – 10:00pm
- University Holidays: 7:00am – 5:00pm
- Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
Live Chat: Chat with the ITS HelpDesk during business hours.
Submit a Ticket: Use the self-service portal at http://service.louisville.edu to log requests or check the status of existing tickets.
In-Person Support: Visit the iTechConnect 1:1 help located on the lower level of the Miller Information Technology Center, Belknap Campus, during business hours.