Email: Frequently Asked Questions

FAQs

What is a UofL Account?

• Account Overview

How do I start using my UofL email?

• Claim your account

What is my UofL email address?

• Your UofL email address (usually userID@louisville.edu)
• To change it, go to  ULink
  • ​​​​​​​Log in with your UofL login credentials to view your system-provided nickname and your preferred email.​​​​​​​  and look at the bottom of the page under Email Addresses.
  • The Primary Nickname (checked box) is your registered email account for sending/receiving at UofL (usually firstname.lastname@louisville.edu).
  • Use your system-provided nickname to log in.

How do I access my UofL email?

• Use your smart phone (see the Outlook Live Mobile Phone Features page for setup).
• Use the Outlook web client or installed desktop client.
• Log in at Outlook with your UofL login credentials.

Will the address book include faculty and staff email addresses?

• Yes, faculty and staff email addresses appear in your UofL email address book.

What is the difference between a personal contact group and a public contact group?

• Personal contact groups: Only you can use them; can include external addresses.
• Public contact groups: Only UofL email users; other UofL users can see and use them. Public groups may be open, restricted or closed. Faculty and staff cannot reply to UofL email groups; use direct messaging or ListServ for communication.

Are there sending or receiving limits on my UofL email?

• Yes, there are limits on sending and receiving emails.
  • ​​​​​​​Mass Email Limits
  • Student Email Term Limits

What happens to my UofL email when I retire?

• Depending on your status or eligibility your email account may remain open or you may be able to set up email forwarding to a personal address. 

How do I access my UofL email after retirement?

• If your account remains open log in at outlook.office365.com with your UofL login credentials. 

How do I set up email forwarding as a retiree?

• Please refer to Email: Retirees

Will I still appear in the UofL address book?

• Retiree email accounts may still appear in the UofL address book but this can depend on your status and university policy.