Email: Frequently Asked Questions

This FAQ article answers common questions about accessing, using, and managing your University of Louisville email account. It covers account activation, login, address book, contact groups and sending limits.

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FAQs

What is a UofL Account?

• Account Overview

 

How do I start using my UofL email?

• Claim your account

 

What is my UofL email address?

• Your UofL email address (usually userID@louisville.edu)
• To change it, go to  ULink
  • ​​​​​​​Log in with your UofL login credentials to view your system-provided nickname and your preferred email.​​​​​​​  and look at the bottom of the page under Email Addresses.
  • The Primary Nickname (checked box) is your registered email account for sending/receiving at UofL (usually firstname.lastname@louisville.edu).
  • Use your system-provided nickname to log in.

 

How do I access my UofL email?

• Use your smart phone (see the Outlook Live Mobile Phone Features page for setup).
• Use the Outlook web client or installed desktop client.
• Log in at Outlook with your UofL login credentials.

Will the address book include faculty and staff email addresses?

• Yes, faculty and staff email addresses appear in your UofL email address book.

 

What is the difference between a personal contact group and a public contact group?

• Personal contact groups: Only you can use them; can include external addresses.
• Public contact groups: Only UofL email users; other UofL users can see and use them. Public groups may be open, restricted or closed. Faculty and staff cannot reply to UofL email groups; use direct messaging or ListServ for communication.

 

Are there sending or receiving limits on my UofL email?

• Yes, there are limits on sending and receiving emails.
  • ​​​​​​​Mass Email Limits
  • Student Email Term Limits

 

 

What happens to my UofL email when I retire?

• Depending on your status or eligibility your email account may remain open or you may be able to set up email forwarding to a personal address. 

 

How do I access my UofL email after retirement?

• If your account remains open log in at outlook.office365.com with your UofL login credentials. 

 

How do I set up email forwarding as a retiree?

• Please refer to Email: Retirees

 

Will I still appear in the UofL address book?

• Retiree email accounts may still appear in the UofL address book but this can depend on your status and university policy.